myGov sign in help

Find tips for troubleshooting if you can’t sign in to your myGov account.

I forgot my username

Your username could be one of these:

  • your email address you used to create your account
  • your 8 digit myGov username, emailed to you when you created your account
  • your mobile number, if set up.

If you can’t remember your myGov username, select Forgot username on the sign in screen. Enter the email address you registered with your myGov account and we’ll send you your username.

I forgot my email address

You can recover an email address, or your myGov username or mobile number, if you've set these up. If you don't know these usernames and you can't remember your email address, or no longer have access to that email address, you’ll need to create a new account.

I forgot my password

Select Forgot password on the sign in screen. Enter the mobile number or email address you registered with your myGov account and we’ll send you a code to sign in.

I can’t access the myGov Code Generator app

If you don’t have a sign in back up, you’ll need to create a new account. If you want to use the same email address as your old account, you can contact us.

I can’t answer my secret questions

If you can’t answer your secret question, you'll get a different secret question to answer.

If you still can’t answer the questions, select I can’t answer my secret question on the Answer your secret question page.

You can use Digital Identity to sign in and the myGovID app with a Strong identity strength to recover access to your myGov account. Find out about identity strength and how to set up the myGovID app on the myGovID website. If you don't want to use Digital Identity, contact the myGov helpdesk to release your email to create a new myGov account.

Use Digital Identity to sign in

Here are the steps to sign in with Digital Identity:

  1. From the Secret questions and answers page, select I can’t answer my question
  2. Select Continue with Digital Identity.
  3. Select myGovID. You’ll be prompted to get the myGovID app or enter your myGovID email. 
  4. Enter your myGovID email address, then select Login
  5. You’ll be given a 4-digit code to accept or enter into your myGovID app. 
  6. Go back to myGov on your browser.
  7. Give your consent by reviewing your details and selecting Consent.
  8. Enter your myGov password and select Next. Then, select Continue to home to go to the myGov Home page.

If you can’t sign in using Digital Identity

If you can’t answer your secret question or sign in using myGovID, you’ll need to create a new account. If you want to use the same email address as your old account, you will need to contact us.

I didn’t get my code sent by SMS to my mobile number

If you didn’t get the code sent by SMS to your mobile, you can:

  • check your phone signal as there may be poor reception
  • try turning your phone off and on again
  • try updating the software version on your mobile
  • check if your phone has enough storage to receive messages
  • check your blocked, junk or spam folders on your phone.

Use Digital Identity to sign in

If you still can’t get the code sent by SMS, select I didn’t get my code. You can use Digital Identity to sign in.

Here are the steps to sign in with Digital Identity:

  1. From the Enter code page, select I didn’t get my code
  2. Select Continue with Digital Identity.
  3. Select myGovID. You’ll be prompted to get the myGovID app or enter your myGovID email. 
  4. Enter your myGovID email address, then select Login
  5. You’ll be given a 4-digit code to enter and accept in your myGovID app. 
  6. Go back to myGov on your browser.
  7. Give your consent by reviewing your details and select Consent.
  8. Enter your myGov password and select Next. Then, select Continue to home to go to the myGov Home page.

If you can’t sign in using Digital Identity

If you didn’t receive your SMS code and can’t sign in using myGovID, you’ll need to create a new account. If you want to use the same email address as your old account, you will need to contact us.

I’ve been automatically signed out of myGov

If you are signed out as soon as you sign in, check your device to make sure it is set to the correct time for your location. You may wish to set the time to update automatically.

If you don’t sign out of myGov, you will be automatically signed out after 15 minutes if you aren’t using your account.