Detailed step by step instructions on how to set up the myGov Code Generator app.
If your device is lost, stolen or replaced with a different device, you can still sign in to your myGov account if you have codes sent by SMS set up as a sign in back up option. To connect a new device you need to sign in to myGov and disconnect the other device from your myGov account.
Follow these steps to disconnect a device from your myGov account:
You need to do this before you download the myGov Code Generator app to your new device.
Download the myGov Code Generator app on your mobile device.
To download to an iPad, change your search to iPhone only in the App Store.
Open the myGov Code Generator app. Read About the app, then select Continue.
Read Change your sign in option. To start using a code from this app as a second sign in option to sign in to your myGov account, select Continue.
Remove the old device from Connected devices in Account settings before setting up the app on your new device.
Read Register your device and select Continue.
Once you register your device, this will be the only device you can use to create codes to sign in to myGov.
To register your device, enter your username and password, then select Continue.
Enter the code sent by SMS to your mobile device or answer your secret question, then select Next.
Read Avoid losing access to your myGov account and select Continue.
This explains why you need to set up a back up sign in option.
Read Finish registration.
You’ve finished setting up the myGov Code Generator app. You now need to use a one-time code from the myGov Code Generator app as a second sign in option to sign in to your myGov account.
Go to myGov and enter your username and password, then select Sign in.
Open the myGov Code Generator app on your device. A new code will display on your screen every 30 seconds.
Go to your myGov sign in page, enter the one-time use code and select Next.
You’ve now signed in to your myGov account. You can close the myGov Code Generator app.
Set up Get a code by SMS as a back up sign in option in case you can’t use your myGov Code Generator app.
Here are the steps to set up a sign in back up:
You’ll be taken back to the Sign in options page. Get a code by SMS and myGov Code Generator will now be turned on.