Use secret questions and answers

Your secret questions and answers were created when you created your myGov account. You use these questions and answers as your second sign in option.

You can use this sign in option for all services except the Australian Taxation Office (ATO). If you want to access the ATO, you’ll need to choose a different sign in option.

Turn on Answer a secret question option

Follow these steps to turn on secret questions and answers:

1. Sign in to your myGov account.
2. From the My account drop down menu, select Account settings.
3. From Sign in settings, go to Sign in options and select Edit.
4. Enter your password, then select Next.
5. Use the toggle to switch the option Answer a secret question to On, then select Continue.
6. If you turn on Answer a secret question, you won’t be able to link ATO. Select that you understand, then select Turn on.

You’ll be taken back to the Sign in options page. Answer a secret question will now be turned on.

Update your secret questions and answers

Follow these steps to update your secret questions and answers, or add a new secret question:

1. From the My account drop down menu, select Account settings.
2. From Sign in settings, go to Secret questions and select Edit.
3. Enter your password and select Next.
4. Select Edit on your secret questions or Add a secret question.

myGov sign in help

If you can’t sign in to your myGov account, you can find troubleshooting tips on sign in help.