Contact myGov or your services

Online help and digital assistant

We have information to help you use myGov, including help signing in.

You can also use our digital assistant. Use the Assistant icon on any myGov page to ask a question.

myGov helpdesk

Call the Online Services Support Hotline on 132 307 and select option 1 for myGov.

The myGov helpdesk is open during local Australian time zones:

• Monday to Friday, 7 am to 10 pm
• Saturday to Sunday, 10 am to 5 pm.

The myGov helpdesk is closed on national public holidays.

The myGov helpdesk can only help with your myGov account. If you’re calling on behalf of someone else, even if you’re their nominee or representative, you’ll need the other person with you.

Calls to 13 and 1300 numbers from a landline are the same cost as a standard local call. If you use a mobile phone, the cost of calls to 13 and 1300 numbers will be set by your mobile provider.

Calling from outside Australia

International call charges may apply when calling from outside Australia.

Mobile phone

If you’re using a mobile phone to call Australia from overseas, call +61 1300 169 468 and select option 1.

Landline

If you’re using a landline to call Australia from overseas, you’ll need to use an international dial out code, followed by this number: +61 1300 169 468. Then select option 1.

For example, to call from the UK, which has the dial out code 00, the phone number is 00 61 1300 169 468. Then select option 1.

Linked services

Contact your service for:

• help linking (including linking codes) and using the service
• questions, feedback and complaints about the service.

For contact information, please select the service you need help with:

• Apprenticeships Services
• Australian Taxation Office (ATO)
• Centrelink
• Child Support
• Department of Health Applications Portal
• Department of Veterans' Affairs (DVA)
• HousingVic Online Services
• Individual Healthcare Identifiers (IHI) service
• Medicare
• My Aged Care
• My Health Record
• National Cancer Screening Register
• National Disability Insurance Scheme (NDIS)
• National Redress Scheme
• State Revenue Office Victoria
• Unique Student Identifier (USI)
• Victorian Concessions and Allowances
• Workforce Australia
• Your Career

Social media

Ask us questions and get tips about myGov on our social media accounts.

When engaging with myGov on social media, don’t share your sign in details on social media posts.