Contact myGov or your services
The myGov helpdesk will be closed on:
- Monday 25 December 2023
- Tuesday 26 December 2023
- Wednesday 27 December 2023
- Monday 1 January 2024.
For help with myGov, you can try the Digital Assistant, online help, or find help topics in the myGov app under Account.
Your linked services helpdesk may also be closed during the Christmas and New Year holiday period. Check their websites for details.
Before you contact myGov or your services
Try online help
We have detailed information to help you create and manage your myGov account.
Try the Digital Assistant
Our myGov Digital Assistant (DA) can answer your questions any time. You can ask questions about myGov and your account, including your linked services. You can access the DA from the Assistant icon on any myGov page.
When to contact the myGov helpdesk
Contact the myGov helpdesk for help signing in and using your myGov account.
If you’ve called but are still having trouble with your myGov account, please call back. Our team can help fix the problem or connect you with more support.
You can use our short survey to help us improve myGov.
How to contact the myGov helpdesk
Call 132 307 and select option 1.
The myGov helpdesk is open during local Australian time zones:
- Monday to Friday, 7 am to 10 pm
- Saturday to Sunday, 10 am to 5 pm.
Calling from outside Australia on a landline
If you are using a landline to call Australia from overseas, you’ll need to use an international dial out code, followed by this number: +61 1300 169 468. Then select option 1.
For example, to call Australia from the UK (which has the dial out code 00), the phone number is 00 61 1300 169 468. Then select option 1.
Calling from outside Australia on a mobile phone
If you are using a mobile phone to call Australia from overseas, call +61 1300 169 468 and select option 1.
International call charges apply.