Manage secret questions and answers

Using secret questions and answers as a sign in option puts your account at risk. Only use secret question and answers if you can’t use a multifactor authentication option like passkeys, Digital ID, SMS codes or an authenticator.

Soon secret questions and answers will only be used to help you recover your myGov account.

If you want to access services like the Australian Taxation Office (ATO) or National Disability Insurance Scheme (NDIS), you’ll need to choose a different multifactor authentication option.

Edit or add your secret questions and answers

Before you start, make sure your questions and answers aren’t easy for other to guess or find out.

Follow these steps to edit your secret questions and answers:

1. From the My account drop down menu, select Account settings.
2. From Sign in settings, go to Secret questions and select Manage.
3. Select Edit for your secret question.
4. Verify your identity and select Next.
5. Enter your new answer and select Change question and answer.

Follow these steps to add a secret question and answer:

1. From the My account drop down menu, select Account settings.
2. From Sign in settings, go to Secret questions and select Manage.
3. Select Add a secret question.
4. Verify your identity and select Next.
5. Choose a question or select Write your own question and enter an answer, then select Change question and answer.

myGov sign in help

If you can’t sign in to your myGov account, you can find troubleshooting tips on sign in help.