myGov is for people of all abilities to access government services.
You should be able to use myGov with:
- screen readers
- voice recognition
- screen magnifiers, and
- mobile features such as Apple VoiceOver and Android TalkBack.
We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.0 level AA.
You should be able to use myGov with the most popular browsers, operating systems and devices.
If you have trouble accessing myGov or a service, contact us.
Some services might send letters to your myGov inbox in PDF format.
If you use Adobe Acrobat Reader, select the 'Infer reading order from document' option in: Menu > Edit > Preferences > Reading > Reading Order Options.
Known accessibility issues
We know some third party software may have web accessibility issues with myGov. This list is correct at May 2017.
- If you use Internet Explorer version 11 and JAWS version 16 you may notice checkbox labels are announced twice when in PC cursor mode.
- If you use Internet Explorer with JAWS version 16 you may notice the page titles and password edit fields are announced twice when pages load.
Android and Apple iOS
- When you adjust the font size manually in browser settings or device-wide using the settings menu, label text on input fields do not change. This is a known issue in Chrome and Safari mobile browsers. We suggest turning on the device magnifier option or using TalkBack or VoiceOver.
- If there is a long list on a web page and the device is changed to a horizontal position, some content may disappear. This is a known issue in Chrome and Safari browsers. Put your device in the preferred position before loading pages.
- Sometimes VoiceOver will not receive alerts of priority information on the page.