Recover your account using Digital ID

You can use your Digital ID to sign in if it’s connected to your myGov account. If it isn’t connected, it can be used to recover your account. The only Digital ID you can use with myGov now is myID.

To recover your account, your:

• myID must have a Strong identity strength
• name, date of birth and email address in your myGov account must match your details in myID
• myID can’t currently be connected to your myGov account.

If your myID is connected to your myGov account, sign in by selecting Sign in with Digital ID on the myGov sign in page.

Find out about how to set up myID on the myID website.

Use myID to recover your myGov account

Follow these steps:

1. Go to myGov and select Sign in.
2. Enter your username and password and select Sign in.
3. Select I didn’t get my code or I can't answer my question.
4. Select Continue with Digital ID.
5.  Select myID as your Identity Provider.
6. Enter your myID email address, then select Login. A 4-digit code will appear on the login screen.
7. Log into your myID app using your 10-character password, fingerprint or face.
8. Enter or accept the 4-digit code in your myID app.
9. Give your consent by reviewing your details and selecting Consent.

What to do if you can’t use myID

If you don’t want to or can’t use a myID, you’ll need to create a new myGov account.

Contact the myGov helpdesk to release your email if you want to use it to create a new myGov account.