Manage sign in details

Find out how to change your username, password and other sign in options.

Updating your username

Before you start

A username can be:

  • a myGov username
  • email
  • mobile number.

You can’t change your username to be the same email address or mobile number as another myGov account.

For example, if you share an email address with someone else, only 1 person can use this address as their username in their myGov account.

How to change your username

Follow these steps to change your username:

  1. Sign in to your myGov account.
  2. Select the My account drop down menu.
  3. Select Account settings, and then select Sign in settings.
  4. Go to Username and select Edit.
  5. Select your preferred username option, then select Update username.

Add your mobile number as a username

Follow these steps to add your mobile number as a username:

  1. Sign in to your myGov account.
  2. Select the My account drop down menu.
  3. Select Account settings, and then select Sign in settings.
  4. Go to Username and select Edit.
  5. Select add a mobile number.

If your mobile number is already in use on another myGov account, we’ll let you know. Select update your mobile number to add a different mobile number.

Once you’ve added your mobile number, you can update your username to include your number as a sign in option.

Change your password

Before you start

Your myGov password must:

  • have between 7 and 64 characters
  • have at least one letter
  • have at least one number
  • not be the same as one of your last passwords
  • not use the same character repeatedly or have any sequential characters (for example, you can't use AAAA or 1234).

Your password can have any of the following characters: ! @ # $ % ^ & *

How to change your password

Follow these steps to change your password:

  1. Sign in to your myGov account.
  2. Select the My account drop down menu.
  3. Select Account settings, and then select Sign in settings.
  4. Go to Password and select Edit.
  5. Enter your current password, your new password and re-enter your new password. Select Change.

Select Show to display your password on screen as you enter it.

Change your second sign in option

Your second sign in option will be one of these:

  • an SMS code
  • a code from the myGov Code Generator
  • secret questions and answers.

Find out how to change your second sign in option.