Help using the myGov app

You can also find help topics in the app in Account settings.

We recommend you download updates as soon as they’re available. You can set your device to make automatic updates.

If your app isn’t working as expected, try these tips including:

• close the app and open it again
• turn your device off and then on again
• check the App Store or Google Play for any updates
• delete and then re-download the app
• check that your device software is up to date and meets the minimum requirements for the myGov app.

If you delete and re-download the app, you’ll need to set it up again.

I’ve forgotten my myGov app PIN

You can reset your myGov app PIN if you’ve forgotten it.

1. Open the app and select Forgot PIN on the sign in screen.
2. Sign in to your myGov account using either:
   • your myGov sign in details (username and password and a myGov sign in code or answer a secret question)
   • your myGovID Digital Identity, if you’ve connected it
   • your passkey.
3. Set a new 6 digit myGov app PIN.

Rules for setting your myGov app PIN

Your PIN must be 6 digits long. Your PIN can’t:

• repeat the same number more than 5 times, such as 444444
• repeat pairs of numbers, such as 010101, 121212
• use sequential numbers on the PIN pad, such as 123456, 987654.

You shouldn’t set the same PIN you use to unlock your device.

How to update your contact details in the myGov app

You can update your email address or mobile number in the myGov app.

To update your details:

1. Sign in, then select the Account settings icon from the Home screen.
2. Select Profile.
3. Select Contact details.
4. Go to the details you want to update and select Update.
5. Enter the updated email address or mobile number you want to use. Select Send code.
6. Enter the 6 digit code sent to the email address or mobile number you entered.

Manage your passkeys

Create a passkey

To create a passkey in the myGov app, follow these steps:

1. Sign in to the myGov app.
2. Select Account settings, then select Sign in settings.
3. Select Passkeys. 
4. Enter your myGov app PIN or verify using your biometrics.
5. Select Create passkey. 
6. Follow the device prompts.
7. myGov will assign a passkey name, select Save.

Rename a passkey

Follow these steps to rename your passkey in the myGov app:

1. Sign in to the myGov app.
2. Select Account settings, then select Sign in settings.
3. Go to Passkeys and select Manage.
4. Enter your myGov app PIN or verify using your biometrics.
5. Go to the passkey you want to rename and select the Options icon.
6. Select Rename with the Pencil icon.
7. Enter your new passkey name and select Save.

Don’t use personal information to name your passkey.

Remove a passkey

To remove a passkey, follow these steps:

1. Sign in to the myGov app.
2. Select Account settings, then select Sign in settings.
3. Go to Passkeys and select Manage.
4. Enter your myGov app PIN or verify using your biometrics.
5. Go to the passkey you want to remove and select the Options icon.
6. Select Remove with the bin icon.
7. Confirm the removal of the Passkey, select Remove.

How to update your myGov notification preferences in the myGov app

You can update how you get myGov notifications when you have an inbox message or tasks from myGov or your linked services.

To update your myGov notifications:

1. Sign in, then select the Account settings icon from the Home screen.
2. Select Notification settings then Notifications.
3. Select your preferred notification option.
   • If you select push notifications, your preference is automatically saved.
   • If you select email and SMS you need to confirm or enter the email address or mobile number and select Send code. Enter the 6 digit code sent to the email address or mobile number.
4. Select Save.

You can also choose to include the name of the service in your myGov notification. This is automatically set to Off.

If you select Push notifications, you’ll be asked to turn on notifications in your device settings.

If you turn them off from your device settings, make sure you update your notification option in your app as well.

We’ll send security notifications about changes to how you sign in to myGov to your registered email address.

Device notification settings

Turn on notifications

Open your device Settings, then Notifications and select myGov from the list then:

• on your Apple device, switch Allow Notifications to On
• on your Android device, switch Show notifications to On.

Turn off notifications

Open your device Settings, then Notifications and select myGov from the list then:

• on your Apple device, switch Allow Notifications to Off
• on your Android device, switch Show notifications to Off.

How to link and unlink services in the myGov app

Follow these steps to link a service:

1. Open the app and go to Services from your home screen.
2. Select the Link icon (Android) or Plus symbol (Apple) next to the service you want to link.
3. Select the service you would like to link and follow the prompts.

Follow these steps to unlink a service:

1. Go to Services from your home screen.
2. Select the Pencil icon.
3. Select the Bin icon (Android) or Minus symbol (Apple) next to the service you want to unlink.
4. To confirm you want to unlink the service, select Unlink.

Contact us

If you need help using the myGov app or signing in, contact myGov or your services.

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