Use your myGov Inbox

Sign in to myGov and select Inbox to access your myGov Inbox messages.

Changing how we tell you about new messages

You can choose how we let you know when you get new messages in your myGov Inbox. This can be by SMS, email or push notifications using the myGov app. You can also choose to have the service name displayed in your myGov notification. The default notification preference is no service name displayed. Find out how to update your notification preferences for your myGov Inbox.

Storing Inbox messages in folders

You can create folders in your myGov Inbox to store your myGov messages.

Managing inbox messages from services

To change how you get messages from your linked services, contact your service directly:

• Australian Taxation Office (ATO)
• Centrelink
• Medicare
• Child Support
• Department of Veterans’ Affairs (DVA)
• HousingVic Online Services
• Individual Healthcare Identifiers (IHI)
• My Health Record
• National Disability Insurance Scheme (NDIS)
• National Redress Scheme
• State Revenue Office Victoria

Accessing past Inbox messages

You won’t have access to any myGov Inbox messages that have expired or were sent from a service you’ve unlinked.

Expired messages

Some messages have an expiry date that is set by the service who sent it. When a message expires, it’s removed from your myGov Inbox or the folder it’s stored in.

For copies of your expired mail, contact the service and ask for a copy.

Unlinked services

When a service is unlinked from your account, messages from that service are removed from your myGov Inbox.

To access your messages again either: 

• link the service again
• contact the service that sent the message.

Subscribing for updates about a topic or event

At times, you can subscribe to get messages to your myGov Inbox about certain topics or events. Manage your subscriptions in Account Settings.

There are no topics or events to subscribe to right now.