How to change your notification preferences

There are 3 ways you can be notified when you have a new message in your myGov Inbox:

• SMS
• email
• push notifications through the myGov app.

Email and SMS notifications

If you need to update your email or SMS details, find out how to update your contact details in myGov.

Follow these steps to switch to email or SMS notifications for your myGov notifications:

1. Sign in to myGov.
2. From the My account drop down menu, select Account settings.
3. Select Contact details.
4. Under Your myGov notifications go to Notifications sent to.
5. Select how you want to be notified, select Switch to email notifications or Switch to SMS notifications.
6. Enter either the mobile number or email address you’d like notifications to be sent to.
7. Select Send code.
8. Enter the code that you’ve received and select Confirm.

myGov notification display settings

You can choose to display the service name in your notification.

For example, the message may read ‘You have a new message from Medicare in your myGov Inbox’.

Follow these steps to show the service name in your notification:

1. Sign in to myGov.
2. From the My account drop down menu, select Account settings.
3. Select Contact details.
4. Go to myGov notification display settings and choose if you want to show service name or hide service name.
5. Select Update.

Push notifications in the myGov app

To get push notifications, you need to use the myGov app. A push notification is not an SMS.

With this option, you’ll get myGov notifications on your device through the myGov app when you have a new message in your inbox.

Find out how to:

• download and set up the myGov app
• update your notification preferences in the app.