How to change your notification preferences

You can change the way we notify you when you have a new message in your myGov Inbox.

There are three ways you can be notified when you have a new message in your myGov Inbox:

Switch to email or SMS notifications

If you need to update your email or SMS details, find out how to update your contact details in myGov.

Follow these steps to switch to email or SMS notifications for your Inbox messages:

Sign in to myGov.
From the My account drop down menu, select Account settings.
Select Contact details.
Under Your myGov notifications go to Notifications sent to and select Edit.
Select how you want to be notified, select Switch to email notifications or Switch to SMS notifications.
Enter either the mobile number or email address you’d like notifications to be sent to.
Select Send code.
Enter the code that you’ve received and select Confirm.

To receive Push notifications you need to have the myGov app downloaded and set up. Find out how to download and set up the myGov app.

This notification is not an SMS. You’ll receive a notification on your device through the myGov app when you have a new message in your inbox.

Follow the steps below to switch to Push notifications for your Inbox messages on the myGov website:

Sign in to myGov.
From the My account drop down menu, select Account settings.
Select Contact details.
Under Your myGov notifications go to Notifications sent to and select Edit.
Select Switch to Push notifications.
On your mobile. Open your device Settings.
Select Notifications and select myGov from your app list then:
1. on your Apple device, switch Allow Notifications to On
2. on your Android device, switch Show notifications to On.
Sign in to your myGov app.
Select the Account icon from the Home screen.
Select Notification settings then Notifications.
Select Push notifications.
Select Save.

Page last updated: 12 December 2023