myGov user audit

A user audit is underway to help inform future improvements to myGov.

The Minister for Government Services, the Hon Bill Shorten MP, has announced an independent user audit of myGov.

In this audit, a panel of experts will look at how well myGov is performing for Australians when it comes to reliability, functionality and delivering a user-friendly experience.

Panel members

The panel includes leaders across diverse fields of technology, ethics, public health and government. The panel is led by David Thodey AO and includes:

  • Edward Santow, former Human Rights Commissioner
  • Julie Inman Grant, eSafety Commissioner
  • Professor Emily Banks AM, social epidemiologist
  • Amit Singh, former Head of Global Economic Policy at Uber.

Audit consultation and outcomes

The panel is consulting myGov users, states and territories, the Australian Public Service and peak bodies to help inform the report recommendations.

The public survey and written submissions to the myGov audit have closed.

The panel will provide a report to the Government by the end of 2022. The recommendations will set the direction and inform future improvements to myGov.

More information about the audit is in the Terms of reference.