myGov user audit

The Minister for Government Services, the Hon Bill Shorten MP, announced an independent user audit of myGov in September 2022. 

A panel of independent experts looked at how well myGov is performing for Australians when it comes to reliability, functionality and delivering a user-friendly experience. The user audit will help inform future improvements to myGov.

Audit outcomes

A summary of the report is available, with the full reports and attachments available to download below.

Report summary

Volume 1

The report is set out in 2 parts. Volume 1 details the panel’s 10 findings on the current and future state of myGov, and 10 recommendations to government to fulfil myGov’s potential.

Volume 2

Volume 2 of the report contains a detailed analysis across user experience, functions and performance of myGov, the potential future state for myGov to meet the needs and expectations of Australians, and potential actions to get there.

This analysis underpins the panel’s findings and recommendations to deliver intuitive, tailored services through myGov. This aims to ensure no one is left behind in digital service delivery and continue to keep people's information safe.

Next steps

The government will respond to the user audit report and recommendations later this year.

Page last updated: 14 August 2023