Protect your online accounts

If you think your personal information was stolen or exposed in a data breach, take steps to protect your online accounts.

Check your accounts and change your passwords

Check your online accounts for suspicious activity. For example, your:

  • bank accounts
  • credit card accounts
  • government accounts, including your myGov account history
  • insurance accounts
  • email accounts
  • social media accounts
  • cloud storage accounts.

Change your passwords and PIN numbers. Turn on multi-factor authentication (MFA) if you can. There are guides to MFA on the Australian Cyber Security Centre (ACSC) website.

Check your credit report

You can find out how to access your credit report on the Office of the Australian Information Commissioner (OAIC) website. Check it for suspicious activity.

You may decide to place a ban on your credit report to stop criminals taking out loans in your name. Learn more about fraud and your credit report on the OAIC website.

Report suspicious activity

If you see suspicious activity in any of your accounts, contact the account provider. Visit their official website to find their phone number or to sign in to your account. Do not use links or contact details you’ve received in a message.

If someone has accessed your accounts, you can also report it through ReportCyber on the ACSC website.

Find out what to do if you see suspicious activity on your myGov account.

Page last updated: 21 April 2023