Replace stolen identity documents
Medicare card
If your Medicare card details were stolen or exposed, you can get a free replacement Medicare card. You can find out how to get a replacement or new Medicare card on the Services Australia website.
Tax file number
Tell the Australian Taxation Office (ATO) as soon as you can if you think someone stole your tax file number. Get help for identity theft on the ATO website.
Driver licence or proof of identity card
Driver licence
You should replace your driver licence if both your card number and licence number have been compromised. If only your licence number has been compromised, you may not need to replace it. Check the advice from your state or territory.
Find out more by visiting your state or territory government website. These links will take you away from myGov.
Proof of identity card
There is usually a cost to replace your proof of age card, or photo card. Before you apply, check that your old card number will be changed.
Find out more by visiting your state or territory government website. These links will take you away from myGov.
| State or territory | Resource |
|---|---|
| ACT | Proof of identity and residency |
| NSW | Replace a lost, stolen or damaged photo card |
| NT | Apply for NT evidence of age card |
| Qld | Photo identification card |
| SA | Apply for a proof of age card |
| Tas | Apply for, renew or replace a personal information card |
| Vic | Get a Proof of Age card |
| WA | WA Photo Card |
Find out how to replace, or get a new, Keypass ID on the Australia Post website.
Replacing your card may not stop your old card number being misused. You may have accounts where you use this card to prove your identity. Ask your account provider about more security. For example, you could set up multi-factor authentication for your bank account. Learn more about how to protect your online accounts.
Passport
Australian passport
If your Australian travel document is involved in a data breach, you can still use it for travel. However, you may choose to cancel or replace it to protect yourself against identity fraud.
If your physical passport is stolen or lost, you must report it as soon as possible.
Find out more about data breaches and lost and stolen passports on the Australian Passport Office website.
Non-Australian passport
You can seek advice from the country that issued the passport. You can find foreign embassies and consulates in Australia on the Department of Foreign Affairs and Trade website.