Link Centrelink

Centrelink can help you access Australian Government social security payments and services.

How to link Centrelink to myGov

If you have a Customer Reference Number

If you have a Centrelink Customer Reference Number (CRN), you can link Centrelink by either:

If you’ve claimed a payment before, you’ll have a CRN. You can find your CRN on Centrelink letters, your concession card or in your Centrelink online account.

Follow these steps to link Centrelink to myGov:

  1. Sign in to myGov.
  2. Select View and link services.
  3. Select Link on the Centrelink tile.
  4. Select Yes for Do you have or know your Centrelink Customer Reference Number? Select whether you have a linking code. Select Next.
  5. Enter your CRN and your personal details. Select Next.
  6. Enter your payment details and interactions with Centrelink. Select Continue.

If you need more help, go to linking Centrelink if you have a CRN or linking Centrelink using a linking code on the Services Australia website.

If you don’t have a Customer Reference Number

If you want to claim a payment or concession, you need a Centrelink Customer Reference Number (CRN) before you can link Centrelink. You can get a CRN by proving who you are with Centrelink.

To prove your identity online for Centrelink, you will need to either:

  • enter details from your identity documents; or
  • have a strong level Digital Identity.

To enter details from your identity documents, you’ll need a Medicare card and two acceptable identity documents.

These identity documents include your:

  • Australian passport
  • Australian birth certificate
  • Australia citizenship certificate
  • current Australian visa
  • Australian driver licence
  • ImmiCard issued by Department of Home Affairs.

Follow these steps to link Centrelink if you don’t have a CRN:

  1. Sign in to myGov.
  2. Select View and link services.
  3. Select Link on the Centrelink tile.
  4. Select No for Do you have or know your Centrelink Customer Reference Number.
  5. Select Get started in Centrelink identity proof. Review the list of accepted identity documents, then select Next.
  6. Read Sharing personal details. Select I understand and agree to the above terms, then select Next.
  7. Enter details from your acceptable identity documents and select Verify. When you’ve verified your identity, select Next.
  8. Enter your Medicare card details and personal details. Select Continue.

If you need more help, go to linking Centrelink using identity verification on the Services Australia website.

If you have a strong Digital Identity

Follow these steps to link Centrelink with your Digital Identity:

  1. Sign in to myGov.
  2. Select View and link services.
  3. Select Link on the Centrelink tile.
  4. Select No for Do you have or know your Centrelink Customer Reference Number.
  5. Select Get started in Digital Identity.
  6. Follow the prompts to create a Digital Identity or use your Digital Identity to share your details with Centrelink.

If you need more help, go to linking Centrelink using your Digital Identity on the Services Australia website.

Find out more about myGovID and identity strength on the myGovID website.

What you can do when you link

When you link Centrelink to your myGov account you can:

  • find your Centrelink Reference Number (CRN)
  • claim a payment
  • track your claim
  • upload documents
  • report your income
  • manage your details with Centrelink.

If you’re unable to link

If you can’t link a service to your myGov account, contact the service for help.