Link Centrelink
Before you link Centrelink to your myGov account
Find your Customer Reference Number (CRN) if you have one. You’ll have a CRN if you’ve had a Centrelink payment or concession card in the past. Find out how to know if you have a CRN on the Services Australia website.
You’ll need to answer some questions specific to you, for example your Centrelink payment history or bank account details registered with us.
If you’ve already linked Centrelink to myGov or are using a Digital ID, make sure your profile details are the same.
How to link Centrelink to your myGov account
There are 4 ways to link Centrelink to your myGov account.
To link Centrelink with a Digital ID, you’ll need to create a strong Digital ID or use an existing one. Find out about Digital ID and strong identity strength on the myID website.
You’ll also need your Australian passport and one of the following identity documents:
- your Australian birth certificate
- a current Australian driver licence
- your Medicare card details.
Follow these steps:
- Sign in to myGov.
- Select View and link services.
- Select Link on the Centrelink tile.
- Select Yes or No to Do you have or know your CRN? then select Next.
- Select Get started in the Digital ID (Recommended) box.
- Follow the prompts to link Centrelink using your Digital ID.
Find a step-by-step guide for linking Centrelink to myGov using your Digital ID on the Services Australia website.
To link Centrelink with identity verification, you’ll need your Medicare card details and 2 identity documents such as:
- your Australian birth certificate
- a current Australian driver licence
- your Australian passport
- your Australian citizenship certificate
- visa details
- ImmiCard issued by Department of Home Affairs.
Follow these steps:
- Sign in to myGov.
- Select View and link services.
- Select Link on the Centrelink tile.
- Select Yes or No to Do you have or know your CRN? then select Next.
- Select Get started in the Centrelink identity verification box.
- Follow the prompts to link Centrelink using your Centrelink identity verification.
Find a step-by-step guide for linking Centrelink to myGov using identity verification on the Services Australia website.
To link Centrelink with a CRN, you’ll need your CRN, the mobile phone number or email address registered with Centrelink to get a one-time passcode.
You’ll also need an identity document such as:
- your Australian birth certificate
- a current Australian driver licence
- visa details.
Follow these steps:
- Sign in to myGov.
- Select View and link services.
- Select Link on the Centrelink tile.
- Select Yes for Do you have or know your Centrelink Customer Reference Number?
- Select No for Do you have a linking code. Select Next.
- Select Get started in the Using my Centrelink Customer Reference Number (CRN) box.
- Follow the prompts to link Centrelink to myGov using your CRN.
Find a step-by-step guide for linking Centrelink to myGov if you have a Customer Reference Number on the Services Australia website.
To link Centrelink with a linking code, you’ll need to get a linking code from a Service Officer. Find out about how to get a linking code. You’ll also need your CRN.
Follow these steps:
- Sign in to myGov.
- Select View and link services.
- Select Link on the Centrelink tile.
- Select Yes for Do you have or know your Centrelink Customer Reference Number?
- Select Yes for Do you have a linking code? Select Next.
- Select Get started in the Linking code box.
- Follow the prompts to link Centrelink to myGov using a linking code.
Find a step-by step guide for linking Centrelink to myGov using a linking code on the Services Australia website.
What you can do when you link
When you link your Centrelink online account to your myGov account you can:
- claim a payment
- track your claim
- upload documents
- report your income
- manage your details with Centrelink.
If you're unable to link
If you can’t link a service to your myGov account, contact the service for help.