Summary of changes to the myGov terms of use

General section number and title changes

We merged the myGov terms of use published on this website with the myGov app terms of use. We combined them into one version to provide a more consistent user experience.

By merging these, we inserted 4 new sections.

The myGov terms of use now has 17 sections. This changed the section numbers throughout.

For example, we inserted a new section 4 Using the app. This changed the section numbers that followed it. This means the old section 4 Your responsibilities is now section 5 Your responsibilities.

Another example is we added a new section 7 Your information. Adding the new section 4 and new section 7 changed the section numbers that followed. This means the old section 6 myGov Inbox is now section 8 myGov Inbox.

We also updated some section titles.

Introduction

1. Why terms of use are important

As part of the merger, we added information about using the myGov app. For example, the myGov terms of use doesn’t affect any agreement you may have with the Apple App Store or Google Play store.

2. Changes to terms of use

3. Who can have a myGov account

4. Using the app

We added a new section about Using the app.

We explain that if you use the app to access myGov, additional terms of use may apply. We explain these additional terms of use in this section.

5. Your responsibilities

As part of the merger, we added information about using the myGov app.

We added wording to make the information clearer, more specific and easier to read.

6. When your access can be taken away

We rearranged the information and changed some words to make it easier to read.

7. Your information

We added a new section about Your information. This explains how we collect, store and use your personal and non-personal information.

We explain how we use the Documentation Verification Service (DVS).

8. myGov Inbox

We changed some words to make the information easier to read. We added information about storage of correspondence delivered to your myGov Inbox.

11. Our rights, responsibilities and liability

We added the words ‘the app’ where the information also applies to the app.

We rearranged and added information to explain more about liability and loss.

We added information about:

• service availability and what we cannot guarantee
• links to other websites
• making changes to myGov or the app
• the no waiver.

12. Your personal devices, for example your mobile, tablet or computer

We added information about how sensitive information may be displayed when you access myGov. We explained that we may time out your access to protect your privacy.

13. Rights we grant you

We added wording about using the app on your mobile.

We added a sentence: ‘This is a limited licence and all other rights are reserved to us.’

14. Copyright

We added a new section called ‘Copyright’.

This section explains who owns myGov, and how this ownership restricts anyone using myGov.

We included information about how the ownership and copyright determines how you can use myGov.

15. Applicable law

We added the abbreviation ‘ACT’ for Australian Capital Territory.

We added information about the laws of the ACT and how they apply to these terms of use.

We added some information to explain what legislation and legislative provision is.

17. How you can contact us

We added a new section with information on how you can contact us.

7

We added a new section about the myGov subscription service.

7-13

Adding myGov subscription service at section 7 changed the section numbers that followed it. For example, the previous section 7 is now section 8.

4

We added more detail about your responsibility to keep your account secure if you use passkeys to sign in.

4

We added ‘passkey’ to this sentence: ‘You must keep your myGov password, myGov PIN and your secret questions and answers safe.’

This sentence is now: ‘You must keep your myGov passkey, password, myGov PIN and your secret questions and answers safe.’

4

We added ‘You must not include any personal or sensitive information in your passkey name, and’ to this sentence: ‘Do not share these details with anyone else.’

This sentence is now: ‘You must not include any personal or sensitive information in your passkey name, and do not share these details with anyone else.’

4

We added to this step:

1. ‘Change your password.’

This sentence is now:

1. ’Change your password, or turn your password off if you use Digital ID or a passkey to sign in.’

4

We added to this step:

2. ‘Go to your account settings to check your connected devices and disconnect any you don’t recognise.’

This sentence is now:

2. ’Go to your account settings to check your passkeys or connected devices and remove any you don’t recognise.’

12

We added this sentence: ‘However, this does not limit the laws that apply to your use of myGov.’

General section number and title changes

We removed section 4: ‘Privacy and your personal information’. There was only one sentence within this section and it is now in the introduction.

We also changed that sentence to remove the reference to having to agree to the privacy notice.

The sentence is now: ‘For more information about how we collect, hold, use and disclose personal information, go to the myGov privacy notice.’

Removing section 4 changed the section numbers that followed it. For example, section 5 is now section 4.

Introduction

We added the sentence from section 4.

3

We rearranged the information to make it easier to read.

4

We added 'your linked' to this sentence: 'They could access services and redirect payments.'

This sentence is now: 'They could access your linked services and redirect payments'.

4

We added an example to the information about ensuring personal details are correct.

We changed some words to make the information easier to read. For example, we changed ‘precautions’ to ‘steps’.

5

We added ‘your’ to ‘We may close accounts’.

This sentence is now: ‘We may close your accounts’.

We added to this bullet point:

• ‘you have not signed in for 6 months’.

This sentence is now:

• ‘you have not signed in for 6 months and have not linked your myGov account to a service’.

We changed some words to make the information easier to read.

6

We removed ‘you agree to receive all correspondence a linked service decides it wants to send to you via the myGov inbox.’

This sentence is now: ‘By creating a myGov account, you agree to receive all correspondence.’

We added ‘Sometimes a linked service will decide to send you correspondence via the myGov Inbox. By creating a myGov account, you agree to receive this correspondence.’

7

We changed some words to make the information easier to read. For example, we changed ‘The services you have linked to your myGov account’ to ‘your linked services.’

8

We renamed this section.

Previous title: ‘What we are not responsible for’.

New title: ‘Service disruptions’.

We added information about our commitment to make reasonable efforts to ensure our online services are provided continuously, with minimal disruption.

We updated information about what we cannot guarantee and what we mean when we say Loss.

We changed some words to make the information easier to read.

9

We changed some words to make the information easier to read.

5

We added more detail about what to do if you think someone has tried to access your myGov account.

6

We removed the sentence ‘we may lock, suspend or terminate your Member Service access or accounts at any time and for any reason’.

8

We added details about your personalised homepage. We moved other information about our privacy and security responsibilities to our privacy and security webpages.

9

We added a new section about links to other websites.

1-11

We reviewed and updated these sections to make them easier to read.

5

We added that you are responsible for making sure your Digital ID details are correct and up to date if you use Digital ID to connect or create your myGov account or link to services.