Summary of changes to the myGov terms of use

4

We added more detail about your responsibility to keep your account secure if you use passkeys to sign in.

4

We added ‘passkey’ to this sentence: ‘You must keep your myGov password, myGov PIN and your secret questions and answers safe.’

This sentence is now: ‘You must keep your myGov passkey, password, myGov PIN and your secret questions and answers safe.’

4

We added ‘You must not include any personal or sensitive information in your passkey name, and’ to this sentence: ‘Do not share these details with anyone else.’

This sentence is now: ‘You must not include any personal or sensitive information in your passkey name, and do not share these details with anyone else.’

4

We added to this step:

1. ‘Change your password.’

This sentence is now:

1. ’'Change your password, or turn your password off if you use Digital ID or a passkey to sign in.’

4

We added to this step:

2. ‘Go to your account settings to check your connected devices and disconnect any you don’t recognise.’

This sentence is now:

2. ’Go to your account settings to check your passkeys or connected devices and remove any you don’t recognise.’

12

We added this sentence: ‘However, this does not limit the laws that apply to your use of myGov.’

General section number and title changes

We removed section 4: ‘Privacy and your personal information’. There was only one sentence within this section and it is now in the introduction.

We also changed that sentence to remove the reference to having to agree to the privacy notice.

The sentence is now: ‘For more information about how we collect, hold, use and disclose personal information, go to the myGov privacy notice.’

Removing section 4 changed the section numbers that followed it. For example, section 5 is now section 4.

Introduction

We added the sentence from section 4.

3

We rearranged the information to make it easier to read.

4

We added 'your linked' to this sentence: 'They could access services and redirect payments.'

This sentence is now: 'They could access your linked services and redirect payments'.

4

We added an example to the information about ensuring personal details are correct.

We changed some words to make the information easier to read. For example, we changed ‘precautions’ to ‘steps’.

5

We added ‘your’ to ‘We may close accounts’.

This sentence is now: ‘We may close your accounts’.

We added to this bullet point:

• ‘you have not signed in for 6 months’.

This sentence is now:

• ‘you have not signed in for 6 months and have not linked your myGov account to a service’.

We changed some words to make the information easier to read.

6

We removed ‘you agree to receive all correspondence a linked service decides it wants to send to you via the myGov inbox.’

This sentence is now: ‘By creating a myGov account, you agree to receive all correspondence.’

We added ‘Sometimes a linked service will decide to send you correspondence via the myGov Inbox. By creating a myGov account, you agree to receive this correspondence.’

7

We changed some words to make the information easier to read. For example, we changed ‘The services you have linked to your myGov account’ to ‘your linked services.’

8

We renamed this section.

Previous title: ‘What we are not responsible for’.

New title: ‘Service disruptions’.

We added information about our commitment to make reasonable efforts to ensure our online services are provided continuously, with minimal disruption.

We updated information about what we cannot guarantee and what we mean when we say Loss.

We changed some words to make the information easier to read.

9

We changed some words to make the information easier to read.

5

We added more detail about what to do if you think someone has tried to access your myGov account.

6

We removed the sentence ‘we may lock, suspend or terminate your Member Service access or accounts at any time and for any reason’.

8

We added details about your personalised homepage. We moved other information about our privacy and security responsibilities to our privacy and security webpages.

9

We added a new section about links to other websites.

1-11

We reviewed and updated these sections to make them easier to read.

5

We added that you are responsible for making sure your Digital ID details are correct and up to date if you use Digital ID to connect or create your myGov account or link to services.