We think of the myGov service as a portal or gateway. You sign in to myGov to let other organisations know who you are and to access their online services. We refer to these organisations as linked services. A linked service is an organisation, or part of an organisation, that provides online services to you when you link them to your myGov account.
Importantly, this means making sure you know and comply with your responsibilities.
To have a myGov account you must be a natural person and have your own email address. An email address can only be used once to create a myGov account.
Being a natural person means you are an individual human being. You are not a corporate entity, robot, or a software program, for example.
4. Privacy and your personal information
By having a myGov account, you agree that we can collect, use and disclose your personal information as set out in the myGov privacy notice.
5. Your responsibilities
You need to understand your responsibilities when using myGov.
If you do not comply with your responsibilities, we may lock, suspend or terminate your myGov account. In some cases, you could face civil or criminal penalties.
If you do not keep your personal information secure, someone could pretend to be you online. They could access services and redirect payments from your linked services.
Provide correct and up to date information
You must make sure your personal details, such as your name and contact details are correct and up to date in myGov. If your details change, you should sign in to myGov and update them. Get help using your account.
You must make sure your Digital Identity details are correct and up to date with your Identity Provider (myGovID) if you use your Digital Identity to:
- create your myGov account
- connect to your myGov account
- link a service.
You can update these with your Identity Provider (myGovID).
Keep linked services up to date
You must make sure your personal details such as your name and contact details are correct and up to date with linked services.
In some cases, the law requires you to inform a linked service about a change in your personal details.
When you update your personal details in myGov, it does not mean we will tell your linked services about your updates. It does not mean that their records have been changed. If your details change, you must update your details with your linked services as well as with myGov.
Using the ‘Update contact details with linked services’ feature does not mean that a linked service will automatically update their records. You must check if your updates have been accepted by a linked service.
Keep your myGov account safe
You are responsible for your myGov account and making sure only you can access it.
You must not allow someone else to sign in or use your myGov account.
You must keep your myGov password, myGov PIN and your secret questions and answers safe. Do not share these details with anyone else.
If you do not take reasonable precautions to keep your myGov details safe and someone is able to sign in to your account, or if you give someone your details so that they can sign into your account, you are responsible for everything that person does with your account.
If you think someone has tried to access your myGov account, check your myGov account history for suspicious activity.
If you’re concerned after checking your account history, you should:
- Change your password.
- Go to your account settings to check your connected devices and disconnect any you don’t recognise.
- Check your activity history with your linked services and contact that service if you see suspicious activity.
If you still have concerns about your myGov account, contact us.
You should change your password or myGov PIN straight away if you think someone else knows it.
Learn more about security.
Do not access another person's myGov account
You are not allowed to access another person's myGov account.
myGov Inbox and notification settings
You need to keep your myGov Inbox notification preferences up to date. This is so you know when you have messages from linked services to read. You can choose to get myGov Inbox message notifications via SMS or email. Learn how to manage your contact details for your myGov Inbox.
You are responsible for reading all your notifications and myGov messages in a timely manner.
If you get a myGov Inbox message addressed to another person, you must tell the relevant linked service straight away.
Banned uses of myGov
You are not allowed to use myGov or your myGov account to:
- participate in any illegal or fraudulent activity
- cause disruption to myGov in a way that infringes a person's rights or prevents them from using myGov
- cause disruption to myGov in any way that may harass, cause distress or inconvenience others
- post or send unlawful, defamatory, offensive or scandalous material
- post or send material that breaks, or encourages breaking, the law.
Do not monitor or copy myGov
You are not allowed to use any software, such as bots or scraper tools to access, monitor or copy myGov or its contents. This is unless we have given you written permission.
6. When your access can be taken away
We may lock, suspend or terminate your myGov account at any time and for any reason.
We may also lock, suspend or terminate your access through myGov at any time and for any reason.
Closure of inactive accounts
We may close accounts that have not been used after a certain amount of time. We may do so when:
- your myGov account has been permanently locked
- you have not linked your myGov account to a service and have not signed in to myGov for 6 months
- you have linked your myGov account to a service, but have not signed in to myGov for 24 months.
If your account has been closed and you want to start using myGov again, you will need to create a new myGov account.
7. myGov Inbox
By creating a myGov account, you agree to receive all correspondence a linked service decides it wants to send to you via the myGov Inbox.
8. Your personalised homepage
myGov draws some information from the services you have linked to your myGov account and displays them on your personalised home page. These details could include your:
- claim status
- payment history and scheduled future payments
- direct debit repayments.
Your home page won’t show all your interactions with services.
When you use myGov you agree that we can collect, use and disclose your personal information relevant to:
9. What we are not responsible for
We will continue to improve myGov and are committed to keeping your information safe.
However, we are not responsible for:
- making sure myGov is error free
- making sure any defects with myGov will be fixed
- making sure you have continuous access to myGov
- any Loss as a result of your use, or your inability to use, myGov or a linked service
- any Loss as a result of you not accessing a myGov Inbox message
- any notification delivery failures to your nominated mobile number or email address, telling you to access your myGov Inbox to read a message
- making sure the information on a linked service or third party website is accurate, complete, current or does not infringe on the rights of any person
- how linked services operate, including content of the messages they send you through the myGov Inbox
- the security of your personal information while it is being collected by, stored or passing through a linked service system
- the removal or deletion of your myGov Inbox messages, noting that linked services can set an expiry date for a message, so that it will no longer appear in your myGov Inbox after a certain date
- making sure linked services update your personal details on their records.
- loss of profits or revenue
- loss or denial of opportunity
- loss of use
- loss of data
- any indirect, remote, abnormal or unforeseeable loss.
Links to other websites
Some site pages and interactive content contain links to third party sites we don’t manage.
Those sites are not within our control and do not follow the same privacy, security, or accessibility standards as ours. We are not responsible for the content or availability of those sites, their partners, or advertisers.
Any link to an external site is provided for your information and convenience only.
10. Your personal devices, for example, your mobile, tablet or computer
When you use myGov to sign into linked service services, like mobile phone apps, you may be asked for your permission to access certain hardware or software features of your device. For example, your camera.
Access to features on your personal device is only to assist you with a particular service. For example, being able to take a picture of a document so you can upload it.
When you agree to provide access to a feature on your personal device, that access is limited to only that feature. It does not mean you have agreed to allow Services Australia or a linked service access to all features on your device.
11. Rights we grant you
12. Applicable law