Home Privacy and security

Privacy and security

Find out what personal information myGov collects, ways to access and manage your information and how to report cyber security risks.

myGov is delivered by Services Australia. When you use myGov, your privacy is protected by law. We have strong security processes and protections in place across our digital platforms. These help protect your myGov account from misuse.

Only authorised and trained staff can access your information in myGov. We only share information with your linked services when we need to or if you’ve asked us to.

Information we collect

All information we collect is stored securely and in line with the Privacy Act 1988. We use it to make myGov work and to improve the service.

The myGov privacy notice outlines how we collect, hold, use and disclose your information. Information we collect includes:

  • your email, myGov password and myGov preferences
  • your full name and date of birth
  • details about your myGov Inbox messages
  • records of your activity on myGov.

If you think we’ve mishandled your personal information

Call the myGov helpdesk to speak with our staff. If you’re not happy with their response, you can speak with their manager.

You can also submit a complaint about myGov through Services Australia. You can use any of the Centrelink, Medicare or Child Support options.

For more information about how to complain about a privacy breach and how we will deal with privacy complaints, go to the Services Australia Privacy Policy.

If you’re not satisfied with the response, you can make a privacy complaint on the Office of the Australian Information Commissioner (OAIC) website. The OAIC is independent to us.

Access and manage your information

You can manage most of your personal information through your myGov account settings. Learn more about how to manage your account.

Report a cyber security system risk

If you find a cyber security risk in myGov, you should report it to Services Australia. This includes security vulnerabilities that could affect how people access or use myGov.

Find out what a cyber security system risk is and how to report a cyber security system risk on the Services Australia website.

Please keep your research confidential and do not make it public while we investigate.

Security vulnerability disclosure with a linked service

If you’ve found a security vulnerability in a service you’re using through myGov, you may need to report it to the service.

If the vulnerability relates to your myGov account, your access through myGov, or you’re unsure where to report it, report it to Services Australia through the myGov helpdesk.

Find out how to report a security vulnerability for:
Page last updated: 19 October 2026