myGov scams

Identify a myGov scam and find out more about current scam alerts.

Scammers are targeting myGov.

myGov will never send you an email, SMS message, or direct message or private chat on social media, asking you to:

  • click on a link to sign in to myGov
  • enter your bank details 
  • tell us your personal details, including your Customer Reference Number (CRN) or Tax File Number (TFN).

Find out about current scam alerts on the Services Australia website.

Scams try to trick you into paying money or giving out your personal details. There are many types of scams that pretend to represent government, including myGov.

What to watch out for

myGov is delivered by Services Australia. We will never send you an email or SMS message with a hyperlink directing you to sign in to your myGov account. Always access myGov by typing in the web address yourself. Or, you can use the official Australian Government myGov app.

Services Australia and myGov will never send you an email, SMS message, or direct message or private chat on social media, asking for your:

  • username
  • password
  • myGov PIN
  • secret questions and answers
  • personal details, including your CRN or TFN.

When you are signed in to myGov, the messages in your myGov Inbox are secure. It’s safe to open links included in myGov Inbox messages.

Find out more about current scam alerts on the Services Australia website. You can also follow myGov on Twitter where we post updates about scams.

Find out how to identify the different types of scams on the Scamwatch website.

If you receive a myGov scam email or SMS message

If you get a suspicious message:

  • don’t reply to the message
  • don’t open any links
  • don’t download any attachments.

Report the scam to us if:

  • you did not click on the link
  • you did not give any personal information to the scam.

You can email us at reportascam@servicesaustralia.gov.au

If it is not a myGov or Services Australia scam, report it on the Scamwatch website.

If you’ve given a scammer your details or think you’ve been scammed

If you gave your myGov details and other personal information to a scammer, call the Services Australia Scams and Identity Theft Helpdesk.

If the scam is related to a service you are using through myGov, for example the Australian Taxation Office, contact that service.

See below for scam contact information for each myGov service. These links will take you away from myGov.

For other scams, find out where to get help on the Scamwatch website.

  • myGov privacy notice

    Our privacy notice explains how we collect, hold, use and disclose personal information.

  • Security

    It’s important to us that your personal details are secure when you use your myGov account.