myGov privacy notice

It was last updated in March 2025.

myGov is an online digital service run by Services Australia on behalf of the Australian Government. We refer to Services Australia as 'we' or 'us' in this privacy notice.

We also manage the myGov app which is a way to access myGov that you can download to your personal device.

It’s your decision to:

• download and use the app
• provide myGov or a linked service with information when using the app.

It’s your responsibility to protect information on your device from loss or misuse.

The app may store information you provide or that is provided to you on your device.

To use the app, you must agree to the app terms of use and the myGov terms of use. 

Separate privacy notices apply to the services you link to your myGov account. When you access a linked service through myGov, you leave myGov and go to their website.

When you link your myGov account to a service, the linked service may:

• collect your personal information from myGov
• use and disclose your personal information to myGov as set out in this privacy notice, to the extent those actions relate to myGov.

Digital ID and your privacy

You can connect your Digital ID to myGov or use it to create a myGov account.

We manage information related to your Digital ID in our capacity as:

• a relying party (myGov)
• an attribute service provider (myGov).

Relying Party

For Digital ID, myGov is a relying party that participates in the Australian Government Digital ID System by providing services to you.

myGov allows the use of a Digital ID to create or sign into your myGov account, as well as use the trusted credential to recover access to your account.

Attribute service provider

myGov is an accredited attribute service provider within the Australian Government Digital ID System, a legislated Digital ID system.

Attributes are information about you such as your current or previous name, your tax file number, your Medicare number or your driver's licence number.

As an attribute service provider, myGov will generate and manage information about an individual, business or organisation. This information is used to link a myGov account to a myGov service as requested.

There are strict rules that apply to us in providing these services. The Australian Government Digital ID System is legislated by the Digital ID Act. Under the Digital ID Act, accredited service providers must conduct testing and assessments, including:

• assurance assessments for protective security, fraud and accessibility and useability
• systems testing
• privacy impact assessments
• cyber security and fraud control
• risk assessments
• technical testing.

The Digital ID Act requirements that apply to myGov are in addition to obligations imposed by other policies, legislation or regulations, or by any other means.

You can stop the collection of your personal information related to Digital ID by disconnecting your Digital ID.

If you used your Digital ID to create your myGov account, disconnecting your Digital ID will close your myGov account.

Digital ID exchange

You can find out more about how the Digital ID system handles your personal information on the Digital ID website.

Services Australia and your privacy

The Services Australia privacy policy on our website explains how we handle your personal information. This includes how:

• you can access personal information held by Services Australia
• you can seek the correction of that information
• you can complain about a breach of the Australian Privacy Principles
• Services Australia will respond to a complaint.