Security
Protect your myGov account
We have strong security processes and protections in place. There are also things you should do to keep your account safe.
If you think someone is using your personal information
Someone has tried to access your myGov account
Check your myGov account history for suspicious activity.
If you’re concerned after checking your account history, you should:
- Change your password and improve its strength by using a passphrase. You can choose to turn off your password as a sign in option if you use Digital ID or a passkey to sign in.
- Complete tasks shown in the security review section of your myGov account.
- Go to your account settings to check your registered passkeys or connected devices. Remove any passkeys and disconnect any devices you don’t recognise, no longer use or no longer have.
- Check your linked services for changes or incorrect information, such as bank details. Contact that service if you see suspicious activity.
If you still have concerns about your myGov account, contact us.
Make sure you use a strong, unique password that isn't used anywhere else. It should be easy for you to remember but hard for others to guess. Learn about creating strong passphrases on the Australian Cyber Security Centre website.
You’ve been scammed or given your information to a scammer
If you gave your myGov details and other personal information to a scammer, call the Services Australia Scams and Identity Theft Helpdesk.
If the scam is related to a service you are using through myGov, for example the Australian Taxation Office, contact that service.
For other scams, find out what to do if you've been scammed on the Scamwatch website.