Scams try to trick you into paying money or giving out your personal details. There are many types of scams that pretend to represent government, including myGov.
What to watch out for
myGov is delivered by Services Australia. We will never send you an email or SMS message with a hyperlink directing you to sign in to your myGov account. Always access myGov by typing in the web address yourself. Or, you can use the official Australian Government myGov app.
Services Australia and myGov will never send you an email, SMS message, or direct message or private chat on social media, asking for your:
- myGov PIN
- secret questions and answers
- personal details, including your CRN or TFN.
When you are signed in to myGov, the messages in your myGov Inbox are secure. It’s safe to open links included in myGov Inbox messages.
Find out more about current scam alerts on the Services Australia website. You can also follow myGov on Twitter where we post updates about scams.
Find out how to identify the different types of scams on the Scamwatch website.
If you receive a myGov scam email or SMS message
If you get a suspicious message:
- don’t reply to the message
- don’t open any links
- don’t download any attachments.
Report the scam to us if:
- you did not click on the link
- you did not give any personal information to the scam.
You can email us at email@example.com
If it is not a myGov or Services Australia scam, report it on the Scamwatch website.
If you’ve given a scammer your details or think you’ve been scammed
If you gave your myGov details and other personal information to a scammer, call the Services Australia Scams and Identity Theft Helpdesk.
If the scam is related to a service you are using through myGov, for example the Australian Taxation Office, contact that service.
See below for scam contact information for each myGov service. These links will take you away from myGov.
For other scams, find out where to get help on the Scamwatch website.