Detailed steps on how to create a myGov account using an email address
Step 1: select create an account
Go to myGov and select Create account.
Step 2: choose how to create your myGov account
Select Continue with email, then select Get started.
Step 3: agree to Terms of use
Read the Terms of use and myGov privacy notice. If you understand and agree to the Terms of use and myGov privacy notice, select both checkboxes then select Next.
Step 4: enter an email address
Enter a personal email address only you can access, then select Next. Enter the code sent to your email, then select Next.
Your myGov account must have a unique email address. This means the same email can’t be used for 2 myGov accounts. Use an email address, the only you can access. You can create a new email address to use for myGov.
Step 5: enter your mobile number
Select Yes if you have a mobile number you can use, then enter your mobile number and select Next. Enter the SMS code sent to your mobile number and select Next.
If you don’t have access to a mobile phone or mobile reception, select No and select Next.
If you don’t enter a mobile number, your notification option will be set to email address and you'll proceed to step 7.
Step 6: select your notification option
Choose how you want to be notified about new myGov Inbox messages, then select Next.
Step 7: create a myGov password
Enter a password, re-enter the password and then select Next.
Your password must:
- have between 10 and 64 characters
- include at least one letter and one number
- not be the same as a password you've used before
- not use the same character repeatedly or have any sequential characters such as AAAA or 1234.
Your password can have spaces and any of the following characters: ! @ # $ % ^ & *
Passwords are case sensitive.
Step 8: select your multifactor authentication (MFA)
We recommend you set up multifactor authentication on a device only you can access. Select a multifactor authentication option, then follow the prompts.
You can choose to:
If you choose Codes by SMS and haven’t added a mobile number, enter your mobile number and select Next. Enter the SMS code sent to your mobile number, then select Next.
Step 9: select secret questions and answers
You need 3 secret questions and answers to finish creating your account. Choose questions only you can answer.
Select a question from the list or select Write my own question.
Select Next after you enter your answer.
Repeat this step to create questions 2 and 3.
Secret questions and answers aren’t case sensitive.
Secret questions and answers help you recover your account.
More information
We have resources and support pages to help you get the most out of your myGov account.