myGov sign in help

Follow these steps:

1. Select Forgot username on the sign in screen.
2. Enter the email address you registered to your myGov account.

We’ll send your myGov username to you in an email.

Follow these steps:

1. Select Forgot password on the sign in screen.
2. Enter the details you sign in with. This will be your myGov username, email address, or mobile number, depending which you’ve turned on.

We’ll send you a code to the email address or mobile number to sign in and change your password. If you don’t get the code, check that you used the correct username by going to the Forgot username option.

We have steps you can take if you didn’t get a code.

Follow these steps:

1. Select Forgot username on the sign in screen.
2. Enter an email address you may have registered to your myGov account.

If the email address is registered, we’ll send you an email with your myGov username. You may be able to use your myGov username to sign in to your account.

You can use other options to sign in to myGov.

Find out what to do if you still can’t sign in.

You may be able to sign in with:

• a multifactor authentication back up option you’ve set up
• your Digital ID you’ve connected to your account
• a passkey you’ve created for myGov.

Find out what to do if you still can’t sign in.

If you can’t answer your secret questions, you can use your Digital ID, myGov app or passkey to sign in.

Find out what to do if you still can’t sign in.

You should:

• check your username is correct or follow the steps to Forgot username
• check you have reception
• turn your phone off and on again
• check your phone has enough storage to get messages
• check your blocked, junk or spam folders on your phone
• update your phone’s software, if it needs to be updated.

If you still can’t get a code, you can use other options to sign in to myGov.

Find out what to do if you still can’t sign in.

If your passkey isn’t working as expected, you should:

• check you’re connected to the internet
• turn your device off and on again
• check your device for any updates
• check any old passkeys have been deleted from your password manager.

Synced passkeys & non synced passkeys

When you create a passkey, your password manager may sync it so you can use your passkey on more than one device.

If your devices have different password managers, they won’t sync. You’ll need to create a passkey on each device you want to use myGov on.

Check your password manager to see if your passkey is synced with your other devices.

If you have created a non-synced passkey it can only be used on the device it’s stored on. If you create a non-synced passkey, you’ll need to use the same device it was created on when you sign in to myGov.

If you lose your device

You may still sign in by:

• using another trusted device with a synced passkey
• using your back up passkeys
• using your myGov sign in details if your password is turned on
• using Digital ID if connected.

Once signed in, you should remove the passkey for your lost device.

Find out what to do if you still can’t sign in.

Do not share your personal details

Some password managers will let you share passkeys with others.

Don’t share your myGov passkey, password, myGov PIN or myGov app PIN with anyone.

Your account may be locked if you enter your password incorrectly too many times.

If your account is locked, follow these steps:

1. Enter your myGov username, and password on the Sign in page.
2. Select Unlock your account now.
3. Enter your security code.
4. Answer your secret question.
5. Enter your new password, then re-enter your new password.
6. Select Confirm.

You won’t be able to sign in to your myGov account using your Digital ID, passkey or myGov app until you unlock your account.

You can use your Digital ID, myGov app or passkey to sign in.

If you still can’t sign in, you’ll need to either:

• recover your account with Digital ID
• create a new account.

If you need to create a new account and want to use the same email address as your old one, contact the myGov helpdesk.