myGov sign in help

I forgot my username or email address

Follow these steps:

1. Select Forgot username on the sign in page.
2. Enter the email address registered to your myGov account. This is the email address you used to create your account.
3. Check that email address for an email from myGov containing your unique myGov username to sign in with. It will have 2 letters followed by 6 numbers.

You can also sign in to your account with:

• your Digital ID if connected to your account
• a passkey if created for myGov
• the myGov app.

I forgot my password

Follow these steps:

1. Select Forgot password on the sign in page.
2. Enter your sign in details.
3. Select how you’d like to receive the code.
4. Enter the code you’ve received and enter a new password.

I didn’t get my forgot password code

To protect your myGov account, we will turn off your email address and mobile number as usernames if we detect unusual sign in activity.

When your email address and mobile number are turned off as usernames:

• you won’t be able to use them to sign in to your account
• if you try to reset your password, you won’t receive a code by email or SMS.

To sign in to your account, you’ll need to use your unique myGov username and your current password.

Find out how to get your unique myGov username.

If your account is locked, follow the steps to unlock your account.

I can't access the myGov Code Generator app

The myGov Code Generator app is being retired.

You can choose another multifactor authentication option to sign in with:

• an authenticator
• your Digital ID if connected to your account
• a passkey if created for myGov
• the myGov app.

Find out what to do if you still can’t sign in.

I didn't get a code sent by SMS

If you’re trying to change your password, find out why you didn’t get a code.

If you’re trying to sign in, you should:

• check you have reception
• check if your mobile device has flight mode turned on
• turn your phone off and on again
• check your phone has enough storage to get messages
• check your blocked, junk or spam folders on your phone
• update your phone’s software, if it needs to be updated.

If you still can’t get a code, you may be able to sign in with:

• your Digital ID if connected to your account
• a passkey if created for myGov
• the myGov app.

Find out what to do if you still can’t sign in.

I can't answer my secret questions

If you can’t answer your secret questions, you can sign in with:

• your Digital ID if connected to your account
• a passkey if created for myGov
• the myGov app.

Find out what to do if you still can’t sign in.

I need help using passkeys

If your passkey isn’t working as expected, you should:

• check you’re connected to the internet
• turn your device off and on again
• check your device for any updates
• check any old passkeys have been deleted from your password manager.

Synced passkeys and non synced passkeys

When you create a passkey, your password manager may sync it so you can use your passkey on more than one device.

If your devices have different password managers, they won’t sync. You’ll need to create a passkey on each device you want to use myGov on.

Check your password manager to see if your passkey is synced with your other devices.

If you have created a non-synced passkey it can only be used on the device it’s stored on. If you create a non-synced passkey, you’ll need to use the same device it was created on when you sign in to myGov.

If you lose your device

You may still sign in by using:

• another trusted device with a synced passkey
• your back up passkeys
• your myGov sign in details if your password is turned on
• Digital ID if connected.

Once signed in, you should remove the passkey for your lost device.

Find out what to do if you still can’t sign in.

I need to unlock my account

Your account may be locked if you enter your sign in details incorrectly too many times.

We’ll send an email to your registered email address about your locked account. We’ll also give you your unique myGov username to sign in with.

If your account is locked, follow these steps:

1. Enter your unique myGov username and current password on the Sign in page.
2. Select Unlock your account now.
3. Enter your security code.
4. Answer your secret question.
5. Enter your new password, then re-enter your new password.
6. Select Confirm.

You won’t be able to sign in to your myGov account using your Digital ID, passkey or myGov app until you unlock your account.

I still can't sign in

If your account isn’t locked, you can use your Digital ID to recover your account.

If your account is locked, you’ll need to create a new myGov account and relink your services. If you want to use the same email address as your old one, contact the myGov helpdesk.