myGov sign in help

I forgot my username

Follow these steps:

1. Select Forgot username on the sign in screen.
2. Enter the email address you registered to your myGov account.

We’ll send your myGov username to you in an email.

I forgot my password

Follow these steps:

1. Select Forgot password on the sign in screen.
2. Enter the details you sign in with. This will be your myGov username, email address, or mobile number, depending which you’ve turned on.

We’ll send you a code to the email address or mobile number to sign in and change your password. If you don’t get the code, check that you used the correct username by going to the Forgot username option.

We have steps you can take if you didn’t get a code.

I forgot my email address

Follow these steps:

1. Select Forgot username on the sign in screen.
2. Enter an email address you may have registered to your myGov account.

If the email address is registered, we’ll send you an email with your myGov username. You may be able to use your myGov username to sign in to your account.

You can use another option to sign in to myGov.

Find out what to do if you still can't sign in.

I can't access the myGov Code Generator app

You may be able to sign in with:

• a multifactor authentication back up option you’ve set up
• your Digital ID you’ve connected to your account
• a passkey you’ve created for myGov.

Find out what to do if you still can’t sign in.

I can't answer my secret questions

If you can’t answer your secret questions, you can use your Digital ID, myGov app or passkey to sign in.

Find out what to do if you still can’t sign in.

I didn't get a code sent by SMS

You should:

• check your username is correct or follow the steps to Forgot username
• check you have reception
• turn your phone off and on again
• check your phone has enough storage to get messages
• check your blocked, junk or spam folders on your phone
• update your phone’s software, if it needs to be updated.

If you still can’t get a code, you can use another option to sign in to myGov.

Find out what to do if you still can’t sign in.

I need help using my passkeys

Your account may be locked if you enter your password incorrectly too many times.

If your account is locked, follow these steps:

1. Enter your myGov username, and password on the Sign in page.
2. Select Unlock your account now.
3. Enter your security code.
4. Answer your secret question.
5. Enter your new password, then re-enter your new password.
6. Select Confirm.

You won’t be able to sign in to your myGov account using your Digital ID, passkey or myGov app until you unlock your account.

I need to unlock my account

Your account may be locked if you enter your password incorrectly too many times.

If your account is locked, follow these steps:

1. Enter your myGov username, and password on the Sign in page.
2. Select Unlock your account now.
3. Enter your security code.
4. Answer your secret question.
5. Enter your new password, then re-enter your new password.
6. Select Confirm.

You won’t be able to sign in to your myGov account using your Digital ID, passkey or myGov app until you unlock your account.

I need to use another sign in option

You can use your Digital ID, myGov app or passkey to sign in.

I still can't sign in

If you still can’t sign in, you’ll need to either:

• recover your account with Digital ID
• create a new account.

If you need to create a new account and want to use the same email address as your old one, contact the myGov helpdesk.