Managing your aged care services

Using your My Aged Care Online Account

When you’re registered with My Aged Care, you get a My Aged Care Online Account.

If you have My Aged Care linked to your myGov account you can sign in to use it now.

What you can do in your online account

In your online account you can:

• update your contact details
• find your Aged Care ID number
• find your current services and provider’s details
• add a family member, friend or someone you trust to help with My Aged Care.

If you’re not registered with My Aged Care yet, find out about applying for aged care services.

Find out more about creating a myGov account, linking to My Aged Care and what you can do in your online account. Some of these links will take you away from myGov.

Reviewing your services

If you have in home services, you and your provider should review your services every 12 months. This will make sure they still meet your needs.

If you want to add or change services you’ll need a reassessment. To organise this, you can speak to your current provider or call My Aged Care.

Find out more about when to get reassessed on the My Aged Care website.

Taking a break from your services

If you’re in an aged care home or get in home services, let your provider know if you’re going away. You may take a break from your services when you’re going into hospital, staying with relatives or going on holiday.

Let them know the dates you’ll be away and ask how it affects your fees.

Changing providers

You may need to change providers if you’re moving, or if your needs change and your provider can’t help anymore. You should talk to your provider directly to discuss how to change providers, or you can contact My Aged Care.

If you’re unhappy with your services

You have a right to quality aged care services.

All government funded providers are regulated by the Aged Care Quality and Safety Commission. This means they need to meet the Aged Care Quality Standards and other legal requirements.

Find out more on the My Aged Care website. There’s information about what to expect from your provider, how to make a complaint and how to get support from an advocate. These links will take you away from myGov.

If you have concerns about the care you or someone else is getting in aged care, there are things you can do. Find out more about supporting someone affected by elder abuse.

Find out more

You can find out more about managing your aged care services on the My Aged Care website.