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Creating a myGov account

Follow these steps:

  1. Select the Create a myGov account button on the sign in page
  2. Enter your email address on the Create a myGov account page
  3. Read and accept the terms of use, select Next. A confirmation code will be sent to your email account
  4. Enter your confirmation code
  5. Enter your mobile phone number if you would like to use one with myGov
  6. Enter and confirm a password to use with your myGov account
  7. Choose three secret questions and answers. We will generate a username for your account and send it to you in an email

A video on how to create a myGov account is available on the myGov YouTube channel opens in a new window.

Username

Your username identifies your account and will be emailed to you when you create your account. You will need it to sign in. Make sure you keep it in a safe place.

Creating a password

Your password needs to be at least 7 characters long and have at least 1 number. It cannot have the same character repeated or sequential characters (for example, AAAA or 1234). Your password can have any of the following characters: ! @ # $ % ^ & *.

Make sure your password isn't easy to guess and keep it safe. If you forget your password select Forgotten your password on the myGov sign in page to create a new one.

Forgotten your myGov username

If you forget your username, select the Forgotten your myGov username link and enter the security email address you use for myGov. We will send your myGov username to your email address or mobile phone. If you have chosen to receive your username by SMS and it doesn't arrive, check your email account.

Forgotten your password

If you forget your password, select the Forgotten your password link and follow these steps:

  1. Enter your username
  2. Retrieve your confirmation code from either your mobile phone or email account
  3. Enter your confirmation code
  4. Answer one of your secret questions
  5. Create and confirm a new password

If your account is locked you will need to contact us.

Secret questions and answers

Your three secret questions and answers help to keep your account secure. You can choose to use the suggested questions or create your own. If you create your own secret questions, pick ones that you can answer easily and which other people are unlikely to know.

myGov needs an email address

You need to give us an email address when you create a myGov account so that we can send your username to you if you ever need to recover it. This also means you won't need to create a new account or contact us for help if you need to recover your username. You must have an email address that is not shared with another person to create a myGov account.

Create your own email address

Your Internet Service Provider may provide you with an email address or you can create a free web-based email address through one of the popular search engines. To find out more about creating an email address, type create email account in your search engine and read some of the results.

Sign in to myGov

On the Sign in page type in your username and password and select the Sign in button. You will then be asked to answer one of your secret questions to protect the security of your account.

Member services

Member services are Australian Government programs that offer online services through myGov. These include:

  • Medicare
  • Australian Taxation Office
  • Centrelink
  • Australian JobSearch
  • Personally Controlled eHealth Record System
  • My Aged Care
  • Child Support
  • Department of Veterans' Affairs
  • National Disability Insurance Scheme

Choosing which member services to link to

You will get the most benefit from using myGov if you link to all the services you need. For example, if you want to do your Medicare claims online, link to Medicare. There may be other services that you need such as Centrelink or Child Support.

Unlinking a member service

If you no longer wish to have your myGov account linked to a member service, go to the Services page and select the unlink icon next to the service you wish to remove. Unlinking a service means you may not be able to use that member service's online account.

Personally Controlled eHealth Record System

The Personally Controlled eHealth Record System gives you access to an electronic summary of your health records known as your eHealth record. For more information visit the eHealth website opens in a new window.

Account settings

Once you have signed in to your account, select Settings . Here you can manage your account settings.

Change your password

To change your password, follow these steps:

  1. Go to the Settings page
  2. Select the Edit password icon
  3. Enter your old password
  4. Create and confirm your new password

To help protect your myGov account create a strong password, refer to the Creating a password section.

Change your secret questions or add new ones

To manage your secret questions and answers, follow these steps:

  1. Go to the Settings page
  2. Select the Edit secret questions and answers icon. This will take you to the Update Secret Questions screen
  3. Select a secret question from the list of suggested questions or create your own. You can also delete your old answer and type in a new one

Update your email address

You can have two email addresses on your myGov account; a security email address that is unique to every myGov account, and a myGov Inbox notification email address that notifications are sent to for any messages received in your myGov Inbox.

To change your security email address, follow these steps:

  1. Go to the Settings page
  2. Select the Edit email details icon next to your security contact email address
  3. Enter your updated email address and select Save. A confirmation code will be sent to your new email address
  4. Enter this confirmation code to complete the process

To change your Inbox notification preference email address, follow these steps:

  1. Go to the Settings page and select the Inbox Preferences tab
  2. Select the Edit notification preferences icon next to your notification details
  3. Enter your updated Inbox notification email address
  4. Confirm your updated email address and then select Next to complete the process

Update your mobile number

You can have two mobile phone numbers on your myGov account: a security mobile phone number that is used to receive myGov security codes, and a myGov Inbox notification mobile number that notifications are sent to for any messages received in your myGov Inbox.

To change your security mobile phone number, follow these steps:

  1. Go to the Settings page
  2. Select Edit mobile details icon next to your security contact mobile phone number. A confirmation code will be sent to that mobile phone number in a SMS
  3. Enter this confirmation code to complete the process

To change your myGov Inbox notification preference mobile phone number, follow these steps:

  1. Go to the Settings page
  2. Choose the Inbox Preferences tab
  3. Select the Edit notification preferences icon next to your notification details
  4. Enter your updated myGov Inbox notification mobile phone number
  5. Select Next to complete the process

Forgetting your secret question answers

You are allowed 5 attempts at answering your secret question correctly. Then, if you have not answered correctly, myGov suspends your account for 12 hours to protect it from unauthorised use. If you still cannot remember the answers to your secret questions, your account may be locked and you will need to create a new myGov account. This is done to make sure your information is safe.

Email address not recognised by myGov

Check that the email address you are using is the current one for your myGov account. If myGov still doesn't recognise the email address, Contact us.

Sign out of myGov

To sign out securely select sign out .

Deleting your account

You can delete your account by following these steps:

  1. Go to the Settings page
  2. Select the Delete your account button
  3. A delete your account screen will appear and show your online accounts
  4. Check the I wish to delete my account and remove access to member services box
  5. Then select Next

You will no longer be able to use online member services through myGov.

For more information

Select the links that appear in the footer of every page.

About myGov, Privacy, Security, Terms of use, Contact us, Visit us, Accessibility, Availability, Browsers, Copyright

Changing how you are notified of new messages

You are notified of new messages in your myGov Inbox by receiving either an email or SMS to your chosen email address or mobile number. You can change your preference for how you receive these notifications by following these steps:

  1. Go to the Settings page
  2. Select the Inbox Preference tab
  3. Select the Edit notification preference icon in the Notifications option.
  4. Select how you would like us to send you your notification, either email or SMS
  5. If you need to change the email address or mobile number you use for notifications, you can also make those changes on this page
  6. Once you have completed updating your notification preferences, select Next to save them

If your account is linked to Centrelink, please make sure you also update your Centrelink notification preference by accessing the Electronic Messaging and Letters section in your linked Centrelink service.

Notification preference

Your notification preference is your preferred way to receive a notification from myGov when you have new messages in your myGov Inbox.

This is set up when you create an account or sign into your existing account. You can choose between an email or SMS. It can be the same email address or mobile phone number you provided when you created your account, but it can be different if you choose. Notification preferences can be updated and changed at any time in the Inbox Preferences tab on the Settings page.

Print and save messages

You can print the Message screen through your browser and print or save any attachments or links to websites with important information.

You cannot reply to messages from your myGov Inbox

Your myGov Inbox is not an email account and there is no reply feature. If you need to contact a member service, details are available on the Contact us page.

Delete messages in your myGov Inbox

You can select messages and move them to your Trash folder. You cannot permanently delete messages.

Accidentally moved messages to the Trash

You can select the message from the Trash folder and move it back to your Inbox.

Checking your myGov Inbox

You need to keep up to date with your myGov Inbox messages. To help keep you up to date you will receive either a SMS or email notification if there are new messages for you in your myGov Inbox. Each of your linked services has their own processes if the messages are not read and actioned.

Keeping messages in your myGov Inbox or Trash folder

The length of time your messages stay available depends on the expiry date set by the member service who sent you the message. Refer to your linked member services for more information.

Contacts if you have an issue with the myGov Inbox or messages

Before contacting the helpdesk, please ensure you are using the most recent version of Adobe Reader, otherwise some documents might not open correctly.

If you have an issue with the myGov Inbox, please contact the myGov helpdesk on 13 23 07 to report the issue.

If you have an issue with one of your messages, please contact the relevant member service. Member service contact details are available on the Contact us page.

Managing your subscription to Medicare messages in your Inbox when your myGov account is not linked to Medicare

When you choose to link your myGov account to Medicare you will be automatically subscribed to receive eligible Medicare letters online as messages through your myGov Inbox. Medicare will send a message to your myGov Inbox to let you know when the subscription has occurred.

If you do not want to continue to receive your letters in your myGov Inbox, simply access the Medicare letters online section in your linked Medicare service and change your preference to Send my letters to my postal address.

Managing your subscription to Medicare messages in your Inbox when your myGov account is linked to Medicare

Once you link your myGov account to Medicare you will be automatically subscribed to receive eligible Medicare letters online as messages through your Inbox. Medicare will send a message to your Inbox to let you know when the subscription has occurred.

If you do not want to continue to receive your letters in your Inbox, simply access the Medicare letters online section in your linked Medicare service and change your preference to Send my letters to my postal address.

Managing your subscription to Australian Taxation Office (ATO) messages in your Inbox when your myGov account is not linked to the ATO

When you choose to link your myGov account to the ATO, you will automatically be subscribed to receive eligible letters online as messages through your Inbox. You will receive a welcome message from the ATO in your myGov Inbox to confirm the service is enabled.

Managing your subscription to Australian Taxation Office (ATO) messages in your Inbox when your myGov account is linked to the ATO

By linking the ATO and accepting the ATO myGov terms and conditions, you agree to use your myGov Inbox as your designated electronic address for the ATO. You will receive a welcome message from the ATO in your myGov Inbox to confirm the service is enabled.

If you have circumstances where you need to receive your ATO mail through the post, call ATO on 13 28 61 and select option 5.

Managing your subscription to Centrelink messages in your Inbox when your myGov account is not linked to Centrelink

When you choose to link your myGov account to Centrelink, you will be automatically subscribed to receive Centrelink letters online as messages through your Inbox. Your notification preference will be sent to Centrelink so that they can let you know when you have new messages from them in your Inbox.

Centrelink will send you an email or SMS (depending on your notification preference) to let you know when the subscription has occurred. Over the following day or so you will also receive a message in your Inbox from Centrelink about your subscription.

If you were already registered for the Centrelink letters online service, any letters you had access to will be moved into your Inbox and will no longer be available within the Centrelink online service. You will still be able to access your Centrelink letters through the Express Plus mobile apps.

If you do not want to receive your letters online in your Inbox, simply access the Electronic Messaging and Letters section in your linked Centrelink service to change your mail preference.

Managing your subscription to Centrelink messages in your Inbox when your myGov account is linked to Centrelink

Once you link your myGov account to Centrelink your notification preference will be sent to Centrelink so that they can let you know when you have new messages from them in your Inbox. You will be automatically subscribed to receive eligible Centrelink letters online as messages through your Inbox.

Centrelink will send you an email or SMS (depending on your notification preference) to let you know when the subscription has occurred. Over the following day or so you will also receive a message in your Inbox from Centrelink about your subscription.

If you were already registered for the Centrelink letters online service, any letters you had access to will be moved into your Inbox and will no longer be available within the Centrelink online service. You will still be able to access your Centrelink letters through the Express Plus mobile apps.

If you do not want to continue to receive your letters online as messages in your Inbox, simply access the Electronic Messaging and Letters section in your linked Centrelink service to change your mail preference.

Managing your subscription to Child Support messages in your Inbox when your myGov account is not linked to Child Support

When you choose to link your myGov account to Child Support, you will be automatically subscribed to receive Child Support letters online as messages through your Inbox. Child Support will send a message to your Inbox to let you know when the subscription has occurred.

If you were already registered for the Child Support letters online service, any letters you had access to will be moved into your Inbox. The first letters to move across will be the last five days of unread letters. The remaining letters will be moved over the following days. These letters will no longer be available within the Child Support online service.

If you do not want to continue to receive your letters online as messages in your Inbox, simply contact Child Support through the Send us a message feature in your linked Child Support service to request your mail preference to be changed.

Managing your subscription to Child Support messages in your Inbox when your myGov account is linked to Child Support

Once you link your myGov account to Child Support you will be automatically subscribed to receive Child Support letters online as messages through your Inbox. Child Support will send a message to your Inbox to let you know when the subscription has occurred.

If you were already registered for the Child Support letters online service, any letters you had access to will be moved into your Inbox. The first letters to move across will be the last five days of unread letters. The remaining letters will be moved over the following days. These letters will no longer be available within the Child Support online service.

If you do not want to continue to receive your letters online as messages in your Inbox, simply contact Child Support through the Send us a message feature in your linked Child Support service to change your mail preference.

Inbox forwarding

The Inbox forwarding trial

We are conducting a trial, where you can have your myGov Inbox messages sent to a MyPost Digital Mailbox account.

Purpose of the Inbox forwarding trial

The trial will explore whether there is value for government and for myGov account holders in having the choice to forward a copy of myGov messages to a separate digital mail service, such as MyPost Digital Mailbox.

Participate in the trial

To participate in the trial, follow these steps:

  1. Register for a MyPost Digital Mailbox account at digitalmailbox.auspost.com.au opens in a new window.
  2. Come back to myGov and sign in to your myGov account
  3. Go to the Settings page and select the Inbox Preferences tab
  4. Select the Edit inbox forwarding icon on the Inbox forwarding option and follow the steps to forward your myGov Inbox messages to your MyPost Digital Mailbox account

Taking part in the trial is voluntary

It is your choice if you would like to participate in the trial. You can also choose to opt out at any time.

The trial is free

There is no cost for you to participate in the trial.

Opt out of the trial at any time

You can choose to opt out at any time.

Length of the Inbox forwarding trial

The trial should be completed by early 2015 but this could change. We will let myGov account holders know when the trial is to be completed.

MyPost Digital Mailbox and the trial

The MyPost Digital Mailbox service meets the necessary government privacy and security standards for the purposes of this trial. If the trial is successful, other service providers may be available in the future.

Not having a MyPost Digital Mailbox account

MyPost Digital Mailbox is the only separate digital mail service approved for the trial. If you would like to register for a MyPost Digital Mailbox, please go to the website digitalmailbox.auspost.com.au opens in a new window. You will need to do this before you can participate in the trial.

MyPost Digital Mailbox and security

MyPost Digital Mailbox has been assessed by the Australian Government Information Management Office and meets the necessary privacy and security standards for the trial.

The MyPost Digital Mailbox service is responsible for the security of all messages sent to their account holders digital mailboxes. Once your myGov messages are sent to your MyPost Digital Mailbox account, responsibility for the security of the messages rests with Australia Post and yourself. The MyPost Digital Mailbox Privacy Policy is at digitalmailbox.auspost.com.au opens in a new window.

Find out more about MyPost Digital Mailbox

More information about MyPost Digital Mailbox can be found on the MyPost Digital Mailbox website digitalmailbox.auspost.com.au opens in a new window.

Sending mail to your personal email address

We take your information security very seriously which is why we can only send you myGov messages in a secure digital mail facility. Unfortunately, general email does not meet our security requirements to protect your personal information.

Capture of personal information during the trial

To make it possible for your messages to be forwarded to your MyPost Digital Mailbox we need to create a record of the MyPost Digital Mailbox account you have nominated. Non-identifying information will also be captured for management information and evaluation purposes.

This information cannot be used to identify you or your MyPost Digital Mailbox account.

MyPost Digital Mailbox staff are not able to access your myGov Inbox or myGov account

MyPost Digital Mailbox staff will not be able to access your myGov Inbox or account. The information forwarded from your myGov Inbox to your MyPost Digital Mailbox account will be protected in accordance with the MyPost Digital Mailbox Privacy Policy. You can read this policy at digitalmailbox.auspost.com.au opens in a new window.

Turn Inbox forwarding on or off

To turn Inbox forwarding on or off, follow these steps:

  1. Go to the Settings page
  2. Select the Inbox Preferences tab
  3. Select the Edit inbox forwarding icon on the Inbox forwarding option and follow the steps

Messages will still be in your myGov Inbox when Inbox forwarding is on

The myGov Inbox retains copies of your messages to make sure you can access them when the trial is completed.

Sending messages to your MyPost Digital Mailbox account

Your MyPost Digital Mailbox account will receive messages sent to your myGov Inbox after you turned Inbox forwarding on. When the myGov Inbox receives messages we will check the date provided by the member service. For your convenience, if they are dated within the last seven days, we will forward a copy to your MyPost Digital Mailbox account. To read any other messages you will need to access your myGov Inbox.

You will still be notified of messages in your myGov Inbox when Inbox forwarding is on

We need to tell you when your member services have sent you a message. As a result, your myGov Inbox will continue to receive messages, notify you when new messages are available and forward them to your MyPost Digital Mailbox account during the trial.

Marking messages as 'read' in your MyPost Digital Mailbox

myGov Inbox and the MyPost Digital Mailbox account are two separate products, so if you have read a message in your myGov Inbox, it will still appear as unread in your MyPost Digital Mailbox and the other way around.

Messages not arriving in your MyPost Digital Mailbox account

If we know there is a problem with sending your message to your MyPost Digital Mailbox account, we will send you a message letting you know you should check your myGov Inbox. If you think something is missing, please check your messages in your myGov Inbox to make sure you do not miss anything important. If this problem reoccurs or you cannot access your messages, please contact the myGov helpdesk. Details can be found on the Contact us page.