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Getting started with myGov

Create a myGov account

Follow these steps:

  1. Select the Create a myGov account button on the sign in page
  2. Enter your email address on the Create a myGov account page
  3. Read and accept the terms of use and select Next. A confirmation code will be sent to your email address
  4. Enter your confirmation code into myGov
  5. Enter your mobile phone number (optional)
  6. Enter and confirm a password to use with your myGov account
  7. Choose at least 3 secret questions and answers

We will generate a username for your account and send it to you in an email. You can also use your email address to sign in to your myGov account.

A video on how to create a myGov account is available on the myGov YouTube channel opens in a new window.

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Why we ask you for an email address

When you create a myGov account we need you to provide an email address because you can use it to sign in to your account. We also need you to provide an email address so that we can send your myGov username to you if you ever need to recover it.

You can have 2 email addresses on your myGov account:

  • a security email address that is unique to your myGov account which you can use with your password when signing into myGov
  • an additional email address for receiving myGov Inbox notifications (this can be a shared email address)

Your security email address must be yours only and not shared with another person. If you share this email address with another person we recommend you create a new one to use for your myGov account.

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Create your own email address

Your Internet Service Provider may provide you with an email address or you can create a free web-based email address through one of the popular search engines. To find out more about creating an email address, type ‘create email address’ in your search engine and read some of the results.

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Your myGov username

Your myGov username identifies your account and we will email it to you when you create your account. Your myGov username has 2 letters followed by 6 numbers, for example XY123456. You can use it to sign in to your myGov account or you can use your security email address instead.

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Create your password

Your myGov password must:

  • have at least 7 characters
  • have at least 1 letter
  • have at least 1 number
  • not be the same as one of your last 4 passwords
  • not use the same character repeatedly or have any sequential characters
    (for example, AAAA or 1234)

Your password can have any of the following characters: ! @ # $ % ^ & *

We recommend you use a strong password that is easy for you to remember but hard for others to guess. If you forget your password select Forgotten your password? on the myGov sign in page to create a new one.

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Your secret questions and answers

We ask you to create 3 secret questions and answers to help keep your account secure. You can choose to use the suggested questions or you can create your own. If you create your own secret questions, choose ones that are easy for you to answer but are hard for others to guess.

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Signing in to myGov

Sign in to myGov

On the myGov sign in page type in your security email address or your myGov username and password and select the Sign in button.

To complete the sign in process and protect the security of your account, you will also be asked to answer one of your secret questions or enter a security code if you have myGov security codes turned on.

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Sign out of myGov

To sign out of myGov securely select sign out .

If you are using a computer in a public location to access your myGov account, we recommend you take steps to protect your account.

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myGov account suspension

If your account is suspended, we will tell you with a message on the sign in page after you try to sign in. This can happen due to unsuccessful attempts to enter your password or answer your secret questions. If your myGov account becomes suspended, you will need to wait 2 hours before trying again. This is done to protect your account from unauthorised use and keep your information safe.

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Forgotten your myGov username

If you have forgotten your myGov username, you can still sign in to your account using your security email address instead.

To have your myGov username sent to you, follow these steps:

  1. Select Forgotten your myGov username? on the myGov sign in page
  2. Enter the security email address you use for myGov
  3. We will send your myGov username to your email address or mobile phone

If you have chosen to receive your username by SMS and it doesn't arrive, check your email account.

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Forgotten your password

If you have forgotten your myGov password, follow these steps:

  1. Select Forgotten your password? on the myGov sign in page
  2. Enter your username or email address
  3. Retrieve your confirmation code from either your mobile phone or email account
  4. Enter your confirmation code
  5. Answer one of your secret questions
  6. Create and confirm a new password

If your account is suspended, you will need to wait 2 hours for the suspension to lift before trying again.

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Forgotten your secret question answers

You are allowed 5 attempts at answering your secret question correctly.

If you have not answered correctly after 5 attempts, myGov will suspend your account for 2 hours to protect it from unauthorised use. If this happens, you will need to wait 2 hours before trying again.

If you still cannot remember the answers to your secret questions after the suspension ends, your account may become permanently locked. If this happens, you will need to create a new myGov account. This is done to make sure your information is safe and to protect your account from unauthorised use.

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Email address not recognised by myGov

Check your spelling and check that the email address you are using is the current one for your myGov account. If myGov still doesn't recognise the email address, contact us.

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Managing your myGov account

Change your password

To change your password, follow these steps:

  1. Go to the Settings page
  2. Select the Edit Password icon
  3. Enter your old password
  4. Create and confirm your new password

To help protect your myGov account you need to create a strong password. Refer to Create your password for more information.

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Change your secret questions or add new ones

To manage your secret questions and answers, follow these steps:

  1. Go to the Settings page
  2. Select the Edit Secret Questions & Answers icon. This will take you to the Update Secret Questions page
  3. Select a secret question from the list of suggested questions or create your own. You can also delete your old answer and type in a new one
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Update your email address

You can have 2 email addresses on your myGov account:

  • a security email address that is unique to your myGov account and can be used to sign in to myGov
  • an additional email address for receiving myGov Inbox notifications

To change your security email address, follow these steps:

  1. Go to the Settings page
  2. Select the Edit Email Details icon next to your security contact email address
  3. Enter your updated email address and select Next. A confirmation code will be sent to your new email address
  4. Enter this confirmation code to complete the process

To change your myGov Inbox notification preference email address, follow these steps:

  1. Go to the Settings page and select the Inbox Preferences tab
  2. Select the Edit Notification Preference icon next to your notification details
  3. Enter the email address you would like to use to receive Inbox notifications. This can be different to the email address you use to sign in
  4. Confirm your updated email address and then select Next to complete the process
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Update your mobile number

You can have up to 2 mobile phone numbers on your myGov account:

  • a security mobile phone number that is used to receive myGov security codes
  • an additional mobile phone number for receiving myGov Inbox notifications for new messages

To change your security mobile phone number, follow these steps:

  1. Go to the Settings page
  2. Select the Edit Mobile Details icon next to your security contact mobile phone number. A confirmation code will be sent to that mobile phone number by SMS
  3. Enter your confirmation code into myGov
  4. Enter your new mobile phone number

To change your myGov Inbox notification preference mobile phone number, follow these steps:

  1. Go to the Settings page
  2. Choose the Inbox Preferences tab
  3. Select the Edit Notification Preference icon next to your notification details
  4. Enter your updated myGov Inbox notification mobile phone number
  5. Select Next to complete the process
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Delete your myGov account

To delete your myGov account, follow these steps:

  1. Go to the Settings page
  2. Select the Delete your account button
  3. A Delete your account screen will appear and show your linked member services
  4. Check the I wish to delete my account and remove access to member services box
  5. Then select Next

Deleting your account means that you will no longer be able to use online member services through myGov.

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myGov security features

About myGov security codes

myGov security codes offer more online security to keep your account safer. If you have a mobile phone and reliable mobile reception we recommend that you set up and use myGov security codes on your myGov account.

If you have myGov security codes turned on, we will send a single use code to your mobile phone number by SMS each time you sign in to your myGov account. You must enter this code into myGov to complete your sign in.

You will need to turn on security codes to use manage ABN connections opens in a new window in your myGov account.

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myGov security code requirements

Anyone with a mobile phone with an Australian mobile number beginning with 04 or +614 can use myGov security codes.

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Turn on myGov security codes

When you create your myGov account, we will ask if you would like to use myGov security codes. If you choose not to, you can turn them on later in Settings.

To turn on myGov security codes, follow these steps:

  1. Go to the Settings page
  2. Select the Edit to turn on myGov security codes icon next to the myGov security codes at sign-in option
  3. Enter your myGov password
  4. Select Send me a myGov security code to my mobile phone every time I sign in (more secure) and select Next
    If you have never used security codes before, we will ask you to register your mobile number
  5. A myGov security code is sent to your mobile phone. Enter the code and select Next

Your settings will be saved and you will receive a myGov security code next time you sign in.

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Turn off myGov security codes

To turn off myGov security codes, sign in to your myGov account and follow these steps:

  1. Go to the Settings page
  2. Select the Edit to turn off myGov security codes icon next to the myGov security codes at sign-in option
  3. Enter your password and select Next
  4. Select Use my password and answer a secret question and select Next
  5. A myGov security code is sent to your mobile phone. Enter the code and select Next

Your settings will be saved and you will not receive a myGov security code next time you sign in.

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Travelling overseas with myGov security codes

If you are planning on travelling overseas you will still be able to receive a code as long as:

  • you take your registered mobile phone number with you
  • your telephone service provider has enabled you to receive SMS while outside of Australia
  • you are connected to a mobile phone network that your telephone service provider is compatible with

If you will not be able to receive myGov security codes overseas, consider switching them off before your departure. Access to your account will not be possible if you are unable to receive the SMS myGov sends you when you sign in.

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Lost mobile phone or changed mobile phone numbers

If you lose access to the mobile phone you use for myGov security codes, you will not be able to access your myGov account. You will need to create a new account and if you need assistance with this, please contact us. To find out more about myGov security codes visit the myGov security codes information page.

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Confirmation code not received

Confirmation codes are sent to you when you create your account and when you make changes to your account information such as updating your email address. We send you a confirmation code to ensure that it is you that is creating the account or making a change.

If you requested your confirmation code be sent to your email address, and you did not receive it, check your 'junk' folder. To ensure you receive future messages from myGov, mark myGov as a trusted sender.

If you requested your confirmation code be sent to your mobile phone number, and you did not receive it, your mobile number may not be registered with myGov. If this happens, check your email account. Your confirmation code will be emailed to you if we don’t have your mobile number.

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Member services

Member services list

Member services are Australian Government programs that offer online services through myGov. These include:

  • Medicare
  • Australian Taxation Office
  • Centrelink
  • Australian JobSearch
  • My Health Record
  • My Aged Care
  • Child Support
  • Department of Veterans' Affairs
  • National Disability Insurance Scheme
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My Health Record

My Health Record gives you access to an electronic summary of your health records. For more information visit the My Health Record website opens in a new window.

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You will get the most benefit from using myGov if you link to all the member services you use. For example, if you want to do your Medicare claims online, link to Medicare. There may be other member services that you need such as the Australian Taxation Office or Child Support.

You need to have a link to a Profile member service and turn on myGov security codes to use manage ABN connections opens in a new window in your myGov account.

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To link a member service to your myGov account, follow these steps:

  1. Go to the Services page
  2. Select the Link icon next to the member service you want to link to
  3. On the Getting started page you will be asked if you have an existing online account with that member service or have a linking code. Select the appropriate option
  4. Select Next

If you have an existing online account with the member service you will be asked to enter your usual sign in details for that account. We may ask you some more questions to make sure we are linking you to the correct online account.

If you do not have an existing online account, we will ask you to enter information to help identify your record with the member service so that it can be linked to your myGov account.

A video on how to link to a member service is available on the myGov YouTube channel opens in a new window.

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Why we ask you questions when linking records to your myGov account

We ask you questions to make sure we are linking the correct record to your myGov account and not someone else's. We need to do this to protect your private information and security.

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Linking codes

Linking codes are single use codes that you can use to link your member services to myGov. You may have been given a myGov linking code in person during a visit to a service centre or over the phone.

Linking codes are used for linking accounts from these member services to your myGov account:

  • Medicare
  • Australian Taxation Office
  • Centrelink
  • Child Support
  • Department of Veterans' Affairs

Keep your linking code in a safe place and destroy it once you have used it. Linking codes expire after a set amount of time and the amount of time varies between member services. For example, Medicare, Centrelink and Child Support linking codes expire 14 days from the day they are issued.

To use a linking code you will first need to sign in to your myGov account or create a myGov account if you don't already have one.

Once you are signed in, follow these steps:

  1. Go to the Services page
  2. Select the Link icon next to the member service that issued you with the linking code
  3. On the Getting started page you will be asked if you have a linking code. Select I have a linking code and then Next
  4. Enter your linking code, answer the other relevant questions and select Next

You will be taken to the Services page where your successfully linked accounts are listed.

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If you no longer wish to have your myGov account linked to a member service, go to the Services page and select the Unlink icon next to the service you wish to remove. Unlinking a service means you may not be able to use that member service's online account.

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If you are unable to link to a member service in myGov you will need to contact that member service directly. You will find their contact details on the Contact us page.

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myGov Profile

About your myGov Profile

Your myGov Profile is made up of your legal name and date of birth as recorded by your linked Profile member services.

A myGov Profile helps you make the most of your myGov account by allowing you to:

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Create a myGov Profile

A myGov Profile will automatically be created for you when you successfully link to a Profile member service.

If you had Centrelink or Medicare linked to your myGov account in the past, a Profile will automatically be created for you once you link to a new Profile member service. This will then be matched to your existing Profile member services.

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Information used to create a myGov Profile

myGov uses the legal name and date of birth you have recorded with the Profile member service you are linking to, or have linked.

In most cases this would be the name and date of birth that you first created your account with, by showing proof of your identity such as your Birth Certificate, Citizenship Certificate or Australian visa.

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Your legal name is the name that is recorded with Births, Deaths and Marriages and is shown on documents like your:

  • Birth Certificate
  • Passport
  • Citizenship Certificate
  • Australian visa
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Your preferred name

Your preferred name will not appear on your myGov Profile. We need to use your legal name for this. This is because your myGov Profile uses information that has been collected and verified by a Profile member service. These member services verify and record your legal name based on documents like your Passport or Birth Certificate. Because your preferred name is not collected and verified in the same way, we cannot use it for your Profile.

This will not change how you are currently known or the way you interact with your member services.

If you want to change the name on your Profile you will need to update the legal name held by your linked Profile member services.

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Profile member services

You can create a myGov Profile with Centrelink, Medicare and the Australian Taxation Office. Because these member services offer the myGov Profile, we refer to them as Profile member services.

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Requirements for a member service to be a Profile member service

Profile member services need to adhere to minimum requirements for verifying their customers' identity and for accepting changes to their customers' name or date of birth. This helps ensure the integrity of the information used by the myGov Profile.

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Access to your Profile

If you have a Profile you can view it at any time by choosing the Profile option from your myGov homepage. Your Profile information is stored securely and will not be used to identify you or your myGov account.

The collection, storage and use of all myGov information is managed in accordance with Commonwealth security and privacy requirements. For more information about the security or privacy of your Profile refer to the Security or Privacy sections of myGov.

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Updating information in your myGov Profile

If you make a change to your legal name or date of birth with a linked Profile member service, it will automatically update your myGov Profile.

Please note these changes will not be updated with any other member services. You will need to update these details directly with each of your member services.

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You are not able to link new Profile member services to your myGov account if their customer records do not match your existing myGov Profile information. Your legal name and date of birth must match exactly to ensure your myGov account is linked to the correct record.

Go to your Profile page and check your information is correct. If it is correct, you will need to update your details with the Profile member service you are trying to link to. If it is not correct, you will need to update your details with the Profile member service you first linked to and created your myGov Profile with.

You can find member services’ contact details on the Contact us page.

Once you have updated your details with your member service, you can return to myGov and complete the linking process.

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myGov Inbox and messages

About your myGov Inbox

Your myGov Inbox is a central and secure place where you can receive messages from your participating linked member services. A list of current participating member services can be found on the About myGov page and over time this service will become available from more member services. Types of messages you can receive in your myGov Inbox include:

  • letters
  • statements
  • other types of important information

From your myGov Inbox, you can read, print and save these messages. It is important to note that your myGov Inbox is not an email account and there is no reply feature. If you need to contact a member service, details are available on the Contact us page.

myGov will also send important information to your myGov Inbox.

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Types of messages you may still receive in the post

There are some types of messages which are not able to be sent to you through your myGov Inbox. These include:

  • letters with reply paid envelopes
  • forms you need to fill out
  • cards

The types of messages that can be sent to your myGov Inbox will continue to increase over time.

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Notification of new messages in your myGov Inbox

We will send you an SMS or email notification when a new message arrives in your myGov Inbox.

If myGov attempts to send you an SMS or email notifying you of new mail and we are notified it has not been delivered, we will try to contact you through other channels. myGov will use other details on your account such as alternative notification details and security contact information to get in touch with you.

It is important to keep your notification and security contact details up to date in myGov so we can inform you of important information, and to reduce the risk of you not knowing about new mail.

Tip: To make sure you only receive myGov Inbox notifications for your own myGov account, use a notification email address, or mobile phone number, that isn't shared with anyone else.

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Changing how you are notified of new messages in your myGov Inbox

You can choose between receiving an email or an SMS. You can also choose for the notification email address or mobile number to be different to the email address or mobile phone number you provided when you created your account. In myGov these options are called your Inbox Notification Preference.

To change how you are notified of new messages in your myGov Inbox, follow these steps:

  1. Go to the Settings page
  2. Select the Inbox Preferences tab
  3. Select the Edit Notification Preference icon in the Notifications option
  4. Select how you would like us to send you your notification, either email or SMS
  5. If you need to change the email address or mobile number you use for notifications, you can also make those changes on this page
  6. Select Next
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Create folders

To help you manage your mail, you can create folders in your myGov Inbox to store your messages in. You can create up to 5 folders with 3 sub-folders inside them.

To create folders inside your myGov Inbox, Select the Create new folder icon and follow the steps to create either a main folder or a sub-folder.

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Storing messages in folders

Messages can be stored in your myGov Inbox folders until they reach their expiry date. The expiry date for each message is set by the member service who sent it. When a message expires, it will be removed from the folder it is stored in and you will no longer be able to view it. You can check the expiry date on each individual message.

You may have an important message you would like to keep for future reference. You can save it to your computer or device, or print it before the message expiry date. If you would like a copy of your expired mail, you will need to contact the member service who sent it and request a copy.

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You can print a message using the Print feature included in your web browser. You can print or save any attachments or links to websites with important information.

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Delete messages in your myGov Inbox

You can select messages and move them to your Trash folder. You cannot permanently delete messages. Messages will be deleted when they expire. If you would like a copy of your expired mail, you will need to contact the member service who sent it and request a copy.

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Change how you receive messages from member services

If you need to receive messages from member services in another way, you can contact the relevant member service to change your preference:

  • Medicare – access the Medicare letters online section in your linked Medicare service
  • Australian Taxation Office (ATO) - call ATO on 13 28 61 and select option 5
  • Centrelink – access the Electronic Messaging and Letters section in your linked Centrelink service
  • Child Support – access the Send us a message section in your linked Child Support service
  • National Disability Insurance Scheme – contact details can be found on the Contact us page
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Contacting us regarding your myGov Inbox or messages

Before contacting the helpdesk, please ensure you are using the most recent version of Adobe Reader, otherwise some documents might not open correctly.

If you have an issue with the myGov Inbox, please contact the myGov helpdesk.

If you have an issue with one of your messages, please contact the member service that sent it to you. Member service contact details are available on the Contact us page.

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Inbox forwarding trial

About Inbox forwarding

The Inbox forwarding trial allows you to forward your myGov Inbox messages to an accredited digital mailbox provider. This enables you to have a copy of your linked member service messages plus other mail available to you in a central location. At the moment MyPost Digital Mailbox is the only provider available.

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Participate in the trial

To participate in the trial, follow these steps:

  1. Register for a MyPost Digital Mailbox account at digitalmailbox.auspost.com.au opens in a new window
  2. Come back to myGov and sign in to your myGov account
  3. Go to the Settings page and select the Inbox Preferences tab
  4. Select the Edit Inbox forwarding icon on the Inbox forwarding option and follow the steps to forward your myGov Inbox messages to your MyPost Digital Mailbox account
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Forwarding messages to an accredited digital mailbox provider

Your chosen accredited digital mailbox provider will receive a copy of messages sent to your myGov Inbox after you have turned Inbox forwarding on. When a member service send you your next message, we will check the date on all your myGov Inbox messages and forward a copy of each one sent within the last 7 days. To read any messages sent prior to this time, you will need to access your myGov Inbox.

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Turn Inbox forwarding on or off

To turn Inbox forwarding on or off, follow these steps:

  1. Go to the Settings page
  2. Select the Inbox Preferences tab
  3. Select the Edit Inbox forwarding icon on the Inbox forwarding option and follow the steps
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myGov will notify you of new messages when Inbox forwarding is on

When you turn mail forwarding on, myGov will keep notifying you (by SMS or email) when new messages are available in the Inbox.

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Messages will still be in your myGov Inbox even when Inbox forwarding is on

The myGov Inbox keeps your original messages to make sure you can access them if you lose access to your chosen accredited digital mailbox account. You can view your mail in the myGov Inbox at any time, even if you have mail forwarding turned on.

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Marking messages as 'read' in your chosen digital mailbox

You can access and read your messages in 2 places, your myGov Inbox or your chosen accredited digital mailbox. If you read a message in one of those places, it will still appear as unread in the other one.

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Forwarding your myGov mail and your security

At the moment as part of the trial there is one accredited digital mailbox provider you can choose to have copies of your myGov mail forwarded to. This provider has been assessed by the Australian Government and the Digital Transformation Office. It has met the necessary privacy and security standards to handle your mail.

Your chosen accredited digital mailbox provider is responsible for the security of all messages sent to your digital mailbox. Once your myGov messages are sent to your chosen accredited digital mailbox provider, responsibility for the security of these messages rests with that provider and yourself. Individual privacy policies should be available from the accredited digital mailbox provider’s website.

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Why we can’t send your mail to your personal email address

We take your information security very seriously which is why we can only send your myGov messages to an accredited digital mailbox account. Unfortunately, general email does not meet our security requirements to protect your personal information.

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Recording of personal information when mail is forwarded

To make it possible for your messages to be forwarded to your chosen accredited digital mailbox, we need to create a record of the accredited digital mailbox account you have nominated. Non-identifying information will also be recorded for management information and evaluation purposes.

This information cannot be used to identify you or your accredited digital mailbox account.

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MyPost Digital Mailbox staff are not able to access your myGov Inbox or myGov account

MyPost Digital Mailbox staff will not be able to access your myGov Inbox or account. The information forwarded from your myGov Inbox to your MyPost Digital Mailbox account will be protected in accordance with the MyPost Digital Mailbox Privacy Policy. You can read this policy at digitalmailbox.auspost.com.au opens in a new window.

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Forwarded messages not arriving in your chosen digital mailbox account

If we identify a problem with forwarding mail to your chosen accredited digital mailbox account, we will send you a message to your mailbox asking you to check your myGov Inbox.

If you think something is missing from your chosen accredited digital mailbox account, please check your myGov Inbox to make sure you do not miss anything important. If this problem reoccurs or you cannot access your messages, please contact the myGov helpdesk. Details can be found on the Contact us page.

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Update Your Details service

About the Update Your Details service

The Update Your Details service is a simple way for you to update your address and contact details with all participating member services in one update.

The Update Your Details service will only update your individual records. Your updates will not be applied to the records of your partner or family members.

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Eligibility

You can use the Update Your Details service if:

  • you have a myGov Profile
  • you have a participating member service linked to your myGov account
  • you need to make a change to your address or contact details
  • your new home or postal address is an Australian address
  • the date of your update is today or in the past
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Participating member services

The participating member services for the Update Your Details service are:

  • Medicare
  • Centrelink
  • Australian Taxation Office
  • Australian JobSearch

By choosing to use the Update Your Details service, the updates you make will be sent to all of the participating member services that are linked to your myGov account. If you have other linked services that do not appear on the above list, for example the Department of Veterans' Affairs, you will need to go to their online accounts to notify them of the change.

Your member services will process your updates and will provide information on the History tab or contact you if they need any further information. Once your update has been completed, you will be able to see the new details in your member services' online accounts.

For more information about how your updates relate to your individual member services, some member services have published information pages:

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Using the Update Your Details service

  1. Go to the Update Details page
  2. Select the Update icon for the details you want to update and enter your new details
    If you would like to clear or reset any of your updates, select the Clear icon
  3. Once all of your details are updated, select Next
  4. Check that your details are correct. If not, select the Back button to make changes
  5. Once you have confirmed your details, select Submit
  6. We will send your new details to your linked participating member services to update your record
  7. The History tab will appear advising you of the status of your update and any further action required to complete the update
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Important information to help you update your address and contact details

Home address

Your home address is the permanent address where you live.

To use Update Your Details, your home address must be a permanent Australian address. If you would like to advise of a change to an overseas or non-permanent address, you will need to contact your member services directly.

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Postal address

Your postal address is the address you would like your mail to be sent to.

To use the Update Your Details service, your postal address must be a permanent Australian postal address. If you would like to advise of a change to an overseas or non-permanent address (such as a University term address), you will need to contact your member services directly.

Your postal address can be the same as your home address, a different address or you can use a PO Box.

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Email address

Participating member services may use your updated email address to send you reminders and important information.

You may choose to apply your updated email address to your myGov Inbox notification settings. This update will not change your existing myGov Inbox Notification Preference (either by email or SMS). To change this, refer to Changing how you are notified of new messages in your myGov Inbox.

This service will also not update your security email address. You may use your security email address to sign in to your myGov account. To change your security email address, refer to Update your email address.

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Phone numbers

These phone numbers will be provided to your linked member services to contact you, if required.

You can indicate if any phone numbers provided are 'silent' or 'unlisted' using the check box. This information may not be used by all member services.

You may choose to apply your updated mobile phone number to your myGov Inbox notification settings. This update will not change your existing Inbox Notification Preference (either by email or SMS). To change this, refer to Changing how you are notified of new messages in your myGov Inbox.

This service will not update your security mobile phone number. To change your security mobile phone number, refer to Update your mobile number.

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Date of change

The date of change is the date from which your details changed.

The date of change will automatically be prefilled with the date on which you are updating your details. If this is not the date that your address or contact details changed, you can adjust the date to any date in the past. You can do this by either typing in the date or by using the calendar icon. The date of change needs to be in the DD/MM/YYYY format, for example 27 May 2016 as 27/05/2016.

Please note, you will not be able to advise a future change of address or contact details. It is important that you complete the date correctly as this may affect payments or services provided to you by the participating member services.

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Confirming your updates were successful

After you select Submit, you will be taken to the Update Your Details History tab which will confirm that your updates have been sent to your member services and any action you are required to take with member services to complete them.

You can view the History tab at any time to check the status of your updates.

If you need to, you can check whether your details have been updated by your member services by accessing your member service's online account.

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Security and privacy

The information you complete on the Update Your Details page will not be stored in myGov. Your updates are stored securely in the individual participating member services' IT systems and will not be used to identify you or your myGov account.

The collection, storage and use of all customer information is managed in accordance with Australian Government security and privacy requirements. For more information refer to the Security and Privacy sections of myGov.

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