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  1. 1.Signing in to myGov
    1. 1.1Username
      1. 1.1.1Forgotten username
      2. 1.1.2myGov username
      3. 1.1.3Email
      4. 1.1.4Mobile number
    2. 1.2Password
      1. 1.2.1Forgotten password
    3. 1.3Secret questions and answers
    4. 1.4Locked account
  2. 2.Signing out of myGov
  3. 3.Managing your myGov account
    1. 3.1Password - update
    2. 3.2Secret questions – change or add new ones
    3. 3.3Email address - update
    4. 3.4Mobile number - update
    5. 3.5Close your myGov account
  4. 4.Travelling overseas - accessing myGov
  5. 5.Codes sent by myGov
    1. 5.1Emailed codes
    2. 5.2Text message codes
  6. 6.Services
  7. 7.Linking services to your myGov account
    1. 7.1Unable to link to a service
  8. 8.Information about you that myGov keeps
  9. 9.Your name
  10. 10.myGov Inbox and messages
    1. 10.1Change how we tell you about new messages
    2. 10.2Lost messages when you unlink services
    3. 10.3Storing Inbox messages in folders
    4. 10.4Inbox messages from services
    5. 10.5Inbox forwarding trial
  11. 11.Update your details with services
  12. 12.Security and privacy

Signing in to myGov

Before you sign in to myGov you need to select the Create an account button on the myGov sign in page.

Username

You can sign in to myGov with:

  • your myGov username
  • the email address you used to create your myGov account
  • your mobile number (if you have enabled this option)

Forgotten username

If you have forgotten your username, use either of the following:

  • the email address you told us when you created your account
  • select the Forgot username link on the sign in page.

myGov username

We email you a username when you create a myGov account. Your myGov username has two letters and six numbers, for example, XY123456.

Email

You can sign in with the email address you used to create your myGov account.

Each myGov account must have a different email address. So if you share an email with someone, only one of you can use that email.

Mobile number

You can sign in with your mobile number if:

  • it is not already used by someone else when they sign in
  • you can verify it belongs to you by entering a code we sent you
  • you have chosen to use your mobile number to sign in, in 'Account settings'.

Password

Your password will be displayed on screen as you enter it by selecting 'Show password'.

Your myGov password must:

  • have at least seven characters
  • have at least one letter
  • have at least one number
  • not be the same as one of your last passwords
  • not use the same character repeatedly or have any sequential characters (for example, you can't use AAAA or 1234).

Your password can have any of the following characters: ! @ # $ % ^ & *

Forgotten password

If you have forgotten your password, select the Forgot password link on the myGov sign in page.

If you get your password wrong five times, myGov will temporarily lock your account for two hours.

More information is available if you have entered the wrong password too many times and have a locked account.

Secret questions and answers

Secret questions and answers help keep your account secure. You can use the suggested questions or you can create your own.

When you sign in, if you get the answer to your secret question wrong five times, myGov will temporarily lock your account for two hours.

If you cannot remember the answers to your secret questions after two hours and you keep getting the answer wrong, your account may become permanently locked. If this happens, you will need to create a new myGov account.

Locked account

If your account has been temporarily locked, you will need to wait two hours before trying again. You can unlock your myGov account sooner if you have registered your mobile phone with myGov and receive myGov codes.

If your account has been permanently locked, you will need to create a new myGov account.

Signing out of myGov

Make sure you sign out of myGov when you have finished using it, especially if you are using a public computer, such as in a library.

Managing your myGov account

You can change most of your myGov settings in 'Account settings'.

Password - update

Your myGov password must:

  • have at least seven characters
  • have at least one letter
  • have at least one number
  • not be the same as one of your last passwords
  • not use the same character repeatedly or have any sequential characters (for example, AAAA or 1234)

Your password can have any of the following characters: ! @ # $ % ^ & *

Secret questions - change or add new ones

You can use the suggested questions or you can create your own. You can edit or add secret questions and answers in 'Account settings'.

Email address - update

If you change your email address, you can update it in 'Account settings':

  • Email address - this is the email address that you can use to sign in and is the email address that we send codes to
  • Inbox notifications - this is the email address where we will send a notification if you have a new message in your myGov Inbox, and you have chosen to receive notifications by email
  • Update your details - this is the email address we will send to some of your linked services so they know you have changed your email address.

Mobile number - update

If you change your mobile number, you can update it in 'Account settings':

  • Mobile number - this is the mobile number you can use as your username (if you have set this up) and is the mobile number that we send codes to
  • Inbox notifications - this is the mobile number where we will send a notification if you have a new message in your myGov Inbox, if you have chosen to receive your notifications by text message
  • Update your details - this is the mobile number we will send to some of your linked services so that they know you have changed your mobile number

Close your myGov account

If you close your account you can no longer use online government services through myGov, and you won't be able to access your Inbox messages.

If you create a new myGov account, you will not be able to access your myGov messages from your old account.

You can close your myGov account in 'Account settings'.

Travelling overseas - accessing myGov

There are two ways to sign in to myGov. You always need to enter your password then you can either:

  • enter a code that we sent you
  • answer your secret questions and answers.

If you use a code sent by text message to sign in to myGov and you are outside Australia, you will need to:

  • take your registered mobile phone number with you
  • be able to receive text messages while outside Australia
  • connect to a mobile phone network compatible with your telephone service provider.

If you can't receive text messages overseas, before you travel change your sign in process in 'Sign in options' under 'Account settings'. You will not be able to access your account if you cannot receive the text message myGov sends you when you sign in.

Codes sent by myGov

Emailed codes

If you asked for a code to be sent to your email address and you did not receive it, check your 'junk' email folder. To get all messages from myGov, add myGov as a trusted sender.

Text message codes

If you asked for a code to be sent to your mobile phone and you did not receive it, your mobile number may not be registered with myGov. If this happens, update your mobile number in 'Account settings > Mobile number'.

If you lose access to the mobile phone you use for myGov codes you will not be able to access your myGov account. If this happens, you will need to create a new myGov account.

Services

Services are government programs that offer online services through myGov. These include:

  • Medicare
  • Australian Taxation Office
  • Centrelink
  • Australian JobSearch
  • My Health Record
  • My Aged Care
  • Child Support
  • Department of Veterans' Affairs
  • National Disability Insurance Scheme
  • Victorian Housing Register Application

Linking services to your myGov account

We might ask you questions to make sure we link the correct record to your myGov account. We do this to protect your private information and security.

You might have a code that we have given you to link your service to your myGov account. We might have given you this code when you came into a service centre or over the phone. You will need to enter this code when you link a service to your myGov account.

If you are unable to link a service to your myGov account, contact that service directly.

Information about you that myGov keeps

If you link Centrelink, Medicare or the Australian Taxation Office to your myGov account, we store your legal name and date of birth.

More information is available in Privacy.

Your name

We use your legal name for your myGov account. myGov uses information collected and verified by services you have linked to your myGov account. The services verify and record your legal name based on documents like your Passport or Birth Certificate.

If you want to change your name in myGov, you will need to update the legal name held by services linked to your account.

myGov Inbox and messages

Change how we tell you about new messages

You can choose whether we send you an email or a text message when you have a new message in 'Account settings' > 'Inbox notifications'.

If you unlink a service from your myGov account or close your myGov account, you will no longer be able to access messages from that service in your myGov Inbox.

Storing Inbox messages in folders

You can create folders in your myGov Inbox to store your myGov messages. Some messages have an expiry date that is set by the service who sent it. When a message expires, it will be removed from the folder it is stored in.

For copies of your expired mail, contact the service that sent it and request a copy.

Inbox messages from services

If you need to receive messages from services in another way, contact the service to change your preference:

  • Medicare - access the Medicare letters online section in your linked Medicare service.
  • Australian Taxation Office (ATO) - call ATO on 13 28 61.
  • Centrelink – access the Electronic Messaging and Letters section in your linked Centrelink service.
  • Child Support – access the Send us a message section in your linked Child Support service.
  • Department of Veterans' Affairs – call DVA General Enquiries on 133 254 or for Regional Callers 1800 555 254.
  • National Disability Insurance Scheme – contact details can be found on the contact us page.

Inbox forwarding trial

The trial finalised on 7 September 2017, with no new participants able to enrol in the trial from 14 August 2017.

From 7 September 2017, your messages will no longer be sent to your MyPost Digital Mailbox. You are still able to view any messages already sent to your MyPost Digital Mailbox while you were part of the trial.

Update your details with services

Enter new contact details to myGov and we will send them to these services, if you have them linked to your myGov account:

  • Medicare
  • Australian Taxation Office
  • Australian Jobsearch
  • Centrelink

You can use 'Account settings > Update your details' if:

  • you have one of the services listed above linked to your myGov account
  • your new home or postal address is an Australian address
  • the date of your update is today or in the past.

The updates you make will be sent to services linked to your myGov account. If you have other linked services that do not appear on the above list, for example the Department of Veterans' Affairs, you will need to go to their online accounts to notify them of the change.

Security and privacy

The information you complete on the 'Update your details' page will not be stored by myGov. Your updates are stored securely in the individual participating member services' IT systems and will not be used to identify you or your myGov account.

The collection, storage and use of all personal information is managed in accordance with Australian Government security and privacy requirements. More information is available in Security and Privacy.

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