Accessing myGov while overseas

Set up your account before you go

Before you travel overseas, you may need to make changes to how you sign in before you leave.

If you don’t use a code for 2 factor authentication

You don’t need to make any changes to your myGov account before you go overseas if you use any of these:

• the myGov app
• a passkey
• your Digital ID
• secret questions and answers.

If you’re overseas and can’t sign in using:

• the myGov app, get help using the myGov app
• your passkeys, you can find troubleshooting tips on sign in help
• your secret questions, get sign in help
• your Digital ID, you’ll need to create a new account and link your services again. If you want to use the same email address as your old account, you’ll need to contact us.

If you’re overseas and trying to access a linked service, you can contact the service for help.

If you use a code for 2 factor authentication

You’ll need to make sure you can get codes to sign in to myGov while you’re overseas if you use either of these:

• codes sent by SMS
• codes from the myGov code generator app.

Find out more about getting codes while you’re overseas.