Use secret questions and answers

Use secret questions and answers if you can’t use a multifactor authentication option like SMS codes or the myGov Code Generator app.

Before you start

Your secret questions and answers were created when you first set up your myGov account. You can turn this option off or update your answers at any time.

If you want to access services like the Australian Taxation Office (ATO) or National Disability Insurance Scheme (NDIS), you’ll need to choose a different multifactor authentication option.

Update your secret questions and answers

Follow these steps to update your secret questions and answers, or add a new secret question:

1. From the My account drop down menu, select Account settings.
2. From Sign in settings, go to Secret questions and select Manage.
3. Select Edit on your secret questions or Add a secret question.
4. Verify your identity and select Next.
5. Enter your new answer, and select Continue.

myGov sign in help

If you can’t sign in to your myGov account, you can find troubleshooting tips on sign in help.