About myGov

myGov is a fast, simple way to access government services online.

A secure myGov account lets you link a range of Australian Government services with one username and password, all in one place.

When you create a myGov account, you'll benefit from the following features:

  • myGov Inbox - a central and secure inbox where you can receive messages from Medicare, Centrelink and Child Support. Messages can include online letters, statements and other types of important information.
  • myGov Profile - will allow you to make the most of new features, like Update Your Details trial.
  • myGov Inbox forwarding trial - we are running a trial with Australia Post’s, MyPost Digital Mailbox that will let you have the messages you receive in your myGov Inbox available in a secure digital mailbox along with other mail like bills and statements.
  • myGov Update your details trial - The Update Your Details Trial allows you to update your home and postal address with Medicare, Centrelink and the Australian Taxation Office in a single transaction. You can find out more about the Trial from the Update Your Details information page.
  • myGov security codes - With the enhanced security of the myGov security code, each time you sign in to myGov with your username and password, we will SMS a security code to your mobile phone which you must enter in to your myGov account to complete your sign in. You can find out more about the myGov security codes from the myGov security codes information page.
  • A growing range of member services including:
    • Medicare
    • Centrelink
    • Australian Taxation Office
    • Personally Controlled eHealth Record
    • Child Support
    • Department of Veterans' Affairs
    • National Disability Insurance Scheme
    • Australian JobSearch

myGov, all in one place

To find out more, watch the following videos on our YouTube channel opens in a new window.

  • Take a tour
  • Create an account
  • Link a service

About myGov shopfronts

myGov is trialling a new customer service experience. A myGov shopfront is your first stop to access more government services in one place. The first myGov shopfront is now open in the Brisbane CBD.

myGov Brisbane shopfront

At the myGov Brisbane shopfront you can:

  • access a range of government services such as Medicare and the Australian Taxation Office (ATO)
  • learn about using online services at home, or on the go at the app bar
  • connect with more myGov member services online such as:
    • Medicare
    • Centrelink
    • ATO
    • Personally Controlled eHealth Record
    • Child Support
    • Department of Veterans' Affairs
    • National Disability Insurance Scheme
    • Australian JobSearch

Appointments should be made for ATO if you need to:

  • complete or amend your tax return
  • have your Notice of Assessment explained
  • receive a copy of your Notice of Assessment or Tax File Number
  • get help completing your TFN application
  • get help if your TFN has been compromised.

To make an appointment with the ATO, call 13 28 61.

Location and opening hours

Address: Suncorp Plaza, opposite King George Square (entrance next to Albert Street Uniting Church), Brisbane QLD 4000.

Open: Monday to Friday, 8.30am to 4.30pm.